Lizette C.
Missing Package
I’m extremely frustrated with this company. I ordered a car seat bed for my dog that was supposed to arrive on Wednesday — tracking says it was delivered, but I never received it. I’ve contacted customer service multiple times, and it took over two weeks just to get a reply. I’m still waiting for a real solution. This isn’t acceptable — I paid for something I didn’t receive, and your lack of response is incredibly unprofessional. I need someone to actually look into this and resolve it ASAP. I wouldn’t be leaving this review if I had just received proper support. Please take responsibility and follow up.
Response from FUNNYFUZZYJul 27, 2025
Hi Lizette, We’re really sorry to hear about the issue you’ve encountered, and we appreciate you bringing it to our attention. We sent you a response on 27/07/2025 but it may have found its way into your spam or junk folder, sometimes emails like to go exploring! Please take a moment to check there, as our reply might be waiting for you. If you need further assistance, feel free to reach out anytime at [email protected] we’re available 24/7 and always happy to help. We hope this clears up any communication mix-ups. Team FunnyFuzzy