Ce site est une arnaque ! Commande passée le 13 décembre 2025. Celle-ci n’est toujours pas expédié. J’ai contacté le service client, aucun retour !
Response from FUNNYFUZZYJan 4, 2026
Bonjour,
Merci pour votre commentaire. Nous sommes sincèrement désolés pour la gêne occasionnée.
Nous avons tout mis en œuvre pour retrouver votre commande, mais nous n'y sommes pas encore parvenus. Afin de vous aider plus efficacement, nous avons envoyé une demande via Trustpilot pour obtenir votre numéro de commande.
Vous pouvez également nous contacter directement à l'adresse [email protected]
Notre équipe est toujours disponible et ravie de vous aider.
Nous espérons avoir de vos nouvelles très prochainement.
L'équipe FunnyFuzzy
TV
Terrie Van B.
They are scammers
They are scammers. Do not use this company. They take your money as soon as you order. Waiting now 4 months when they said2 weeks when ordered. I’ve asked for a refund several times but they refused.
Response from FUNNYFUZZYJan 25, 2026
Hi Terrie,
Thank you for your feedback, and we sincerely apologize for any inconvenience this may have caused.
We understand how frustrating delays can be, and we truly appreciate your patience. After reviewing our records, we can confirm that your order was marked as delivered to the address provided at checkout on January 18.
We’ve also sent you an email with additional details regarding this matter. Please check your inbox (and your spam or junk folder, just in case) for confirmation.
Thank you for your cooperation. We look forward to assisting you further.
Team FunnyFuzzy
KY
Kym
Do not recommend
The product didn’t even last a year and when I wrote to them about it I didn’t get any sort of response. I bought a dog car bed and the entire side has come apart
Response from FUNNYFUZZYJan 4, 2026
Hi Kym,
Thank you for sharing your feedback. We're truly sorry for any inconvenience this may have caused.
We've been working to locate your order, but we haven't been able to track it down just yet. To assist you more efficiently, we've sent a request via Trustpilot asking for your order number.
Alternatively, you can contact us directly at [email protected] our team is always here and happy to help.
We look forward to hearing from you soon.
Team FunnyFuzzy
LN
Laura N.
One more unhappy customer to their list
I’m not surprised at all by the number of negative reviews I’m seeing here, and I guess this will just be one more added to their list, as they don’t seem to care or addressing any of these issues. I placed my order at the beginning of December and it still hasn’t arrived, despite receiving an email three days ago saying it was out for delivery.
I understand that it’s Christmas time and delays can happen, I am ok with that, but what really bothers me is the complete lack of response. After four emails simply trying to understand when my order might arrive or just hear something from them, I’ve been met with total silence. Interestingly though, if you sign up, they aggressively bombard you with promotional emails (honestly, two or three a day), but when you actually need help, you’re completely ignored.
I hope that one day they realise that having a good product (which I assume they do, although I haven’t received mine yet) is just as important as providing a good customer experience.
I’m still hoping my order arrives soon and that it won’t take months like I’ve seen in other reviews. But regardless of how good the product may be, I won’t be purchasing from them again, neither recommending them.
There are other brands out there (like Dog Copenhagen, PetFusion, FurHaven, Best Friends by Sheri, BarksBar or K9 Ballistics) that do much much better overall, make yourself a favour and go to them instead! And if you really want one of their products, just be ready to deal with this, as apparently is quite common.
And now, waiting to receive their apology template here, as they only seem to respond when feedback goes public...
Response from FUNNYFUZZYJan 4, 2026
Hi Laura,
Thank you for your feedback. Upon reviewing our system, we can confirm that your order was marked as delivered to the address provided at checkout on January 3.
Please check your email for the message we sent with further details regarding this matter.
To help us resolve the issue quickly, could you please provide photos of your front door, letterbox, or typical delivery location? Please send them to [email protected]
We look forward to assisting you further!
Team FunnyFuzzy
JB
Jane B.
Still waiting for my order after weeks…
Still waiting for my order after weeks and weeks. No response to my emails
Response from FUNNYFUZZYMar 8, 2026
Hi Jane,
Thank you for your feedback.
After reviewing our records, we can confirm that part of your order was marked as delivered on February 25, 2025. For more information, please check the email we recently sent you with additional details regarding this matter. We hope this helps clarify any confusion about our previous communication.
If you have any questions or need further assistance, please don’t hesitate to contact us at [email protected]
We’re always happy to help.
Team FunnyFuzzy
RF
Rhett F.
Never received order placed months ago
Never received order placed months ago. The company's physical address is a liquor store in Albany, NY.
I don't think this is a real company and most likely a scam.
Response from FUNNYFUZZYDec 31, 2025
Hi Rhett,
Thank you for sharing your feedback. We're truly sorry for any inconvenience this may have caused.
We've been working to locate your order, but we haven't been able to track it down just yet. To assist you more efficiently, we've sent a request via Trustpilot asking for your order number.
Alternatively, you can contact us directly at [email protected] our team is always here and happy to help.
We look forward to hearing from you soon.
Team FunnyFuzzy
TZ
Tali Z.
21-05-2024 FF14142M
Realice un pedido el 21 de mayo del 2024 con número de pedido #FF14142M y nunca llegó, pésimo servicio al cliente e información acerca del envío, el correo de servicio a cliente no responde, al mandar el correo aparece el siguiente mensaje: "No se pudo entregar a estos destinatarios o grupos:FunnyFuzzy MX
Error al entregar este mensaje. Vuelve a intentar enviarlo más tarde."
Response from FUNNYFUZZYMar 11, 2026
Hola Tali,
Gracias por tus comentarios.
Te pedimos disculpas por las molestias que hayas experimentado y nos alegra saber que el problema ya se ha resuelto.
Nuestro equipo te ha enviado un correo electrónico de seguimiento con información más detallada sobre el asunto. Si tienes alguna pregunta o necesitas ayuda adicional, no dudes en contactarnos en cualquier momento a [email protected]
Siempre estamos aquí para ayudarte.
Gracias por tu paciencia y comprensión. Agradecemos mucho tu apoyo.
Equipo FunnyFuzzy
CR
CR
Terrible customer service
Terrible customer service. I wish I’d read these other reviews before ordering. It says 1-3 days to dispatch an order but I ordered 10 days ago and still haven’t received an update in spite of contacting customer service twice (no answer). They seem quite quick to take the payment from my credit card and send plenty of marketing emails though!
Response from FUNNYFUZZYDec 30, 2025
Hi there,
Thank you for your feedback, and we’re really sorry for any inconvenience this has caused.
We’ve been trying to track down your order, but so far, we haven’t had any luck. To help us assist you more quickly, we’ve sent a request via Trustpilot asking for your order number.
Alternatively, feel free to reach out to us directly at [email protected] our team is always here and happy to help.
We look forward to hearing from you soon.
Team FunnyFuzzy
