Nicole C.
I will not order from this company…
I will not order from this company again. I placed my order on 2/4/26. I ordered the Modular Foam Dog Ramp Stairs for Staircase Stairs with Velcro. I was not provided any shipping information or tracking number at any time during this entire process. I was kept in limbo on any time frame of this item being delivered. After 2 weeks of having no idea where my product was and having no tracking information or update from FUZZYFUNNY, I emailed their customer service. The customer service was lacking and provided this vague, stock response stating they would update me which they never did. There is no customer service number to call so you have no option but to wait for an eventual email, I began to think I was being scammed so I disputed the charge with my credit card company. Upon receiving the didpute, FUNNYFUZZY finally responded and said that if I was willing to wait for the product they would give me a 10% refund. I did not want the product at this point because I was irritated with how they handled me on top of no information provided or follow through. Plus I had already gone ahead and ordered the same item on Amazon which was less expensive, better quality, and arrived in one day with a tracking and updates provided. Even though I advised FUNNYFUZZY that I disputed they still delivered the item on 3/11/26. No notification. No update. No warning. I was sitting on my front step and this little girl appeared around the corner of my house and handed it to me. It actually startled me because I had no idea where she even came from. Out of fairness because they still delivered it, even though I told them I disputed it, I withdrew my dispute and emailed them back and advised that I would accept the 10% discount that they offered if I accepted the product; especially since I was inconvenienced, their product was not good quality and not worth what I paid in comparison to Amazon's same product which was better quality and less expensive. The 10% as promised was never refunded to my card. I emailed the company a few times and they continue saying it was processed but it never has and probably won't ever be. I firmly believe if I had not initiated a dispute with my credit card company that they would have kept my money and I would have never seen anything. Lesson learned. Stick with Amazon.
Response from FUNNYFUZZYApr 21, 2026
Hi Nicole, Thank you for your feedback. We sincerely apologize for the inconvenience this may have caused. We’ve emailed you with the latest update regarding your concern, and we kindly ask you to check your inbox (and spam folder, just in case). We truly appreciate your patience and understanding while we work to resolve this matter. Please don’t hesitate to reach out at [email protected] if you have any further questions, we’re here to help. Team FunnyFuzzy