Trinity
AVOID
I would strongly advise avoiding this company. I ordered a pet bed and, after realising delivery would take weeks, attempted to cancel the order. This was completely ignored. The item eventually arrived over a month later, by which point I no longer needed it. Trying to arrange a return was a nightmare. Instead of providing basic return instructions, I was repeatedly sent automated responses offering 10%, 20%, then 40% discounts to keep the item—despite clearly stating multiple times that I wanted to return it. I eventually had to send the item back myself and provided full tracking, which confirmed delivery. I was then told refunds take 1–3 business days. That timeframe has come and gone, and I am still chasing both a response and my money. The entire process has been unnecessarily difficult from start to finish. Communication is poor, customer service is clearly automated and unhelpful, and basic consumer rights are not respected. Save yourself the hassle and shop elsewhere.
Response from FUNNYFUZZYMay 3, 2026
Hi there, Thank you for your feedback, and we’re really sorry for any inconvenience this has caused. We’ve been trying to track down your order, but so far, we haven’t had any luck. To help us assist you more quickly, we’ve sent a request via Trustpilot asking for your order number. Alternatively, feel free to reach out to us directly at [email protected] our team is always here and happy to help. We look forward to hearing from you soon. Team FunnyFuzzy