Paula S.
No contact and delivery not received
I ordered the Deluxe Faux Leather Dog Car Seat Booster Bed - Urban Voyager on the 13th of May. I received a confirmation of order email and despite me sending many emails asking for an update on when I can receive my order, I haven’t had any contact from the company since and I still haven’t received my order. Very disappointed. Update: The company contacted me to say they had issued my refund and asked me to edit my review. However, I still haven’t received the refund they have supposedly sent. I also haven’t received the item I ordered. I’ve sent more emails along with links to my PayPal account to make the refund process easier for them but still nothing. Do not order from here.
Response from FUNNYFUZZYJun 29, 2026
Hi, Thank you for sharing your experience, and we sincerely apologize for the frustration caused by the delay with your order and refund. We understand how disappointing it must have been to wait for your dog car seat and then experience a further delay while waiting for your refund. We’re also sorry that our previous communication did not provide the timely resolution you expected. We have reviewed your concern and are pleased to confirm that the matter has now been resolved by our team. We have also followed up with you via email and provided the latest details and updates regarding your order for your reference. Please be assured that we take matters like this seriously, and your feedback is extremely valuable in helping us improve our service and overall customer experience. If you require any further assistance, please don’t hesitate to contact us at [email protected]. Our support team is available 24/7 and will be happy to assist you. Thank you once again for your patience and understanding. We truly value your feedback and appreciate the opportunity to address your concerns. Team FunnyFuzzy