Davina
STIll WAITING FOR PRODUCT
FINAL UPDATE: To clarify the company's claim of making "every effort" is laughable, they ignored my original emails chasing my order, never actually sent the goods and only reached out after my bank stepped in. There is nothing left to discuss directly. The bank dispute is proceeding. FURTHER UPDATE: The company has replied below claiming they emailed me on June 7th. To clarify, that email was only sent after my bank initiated a formal chargeback dispute, and their message was an attempt to offer an off-platform settlement. I am not dealing with them directly anymore; my bank is handling the full recovery of my funds. UPDATE: If you are stuck in the same position with zero shipping updates and an unresponsive support team, do not waste your time chasing them. Contact your bank immediately and ask to raise a Visa Debit/Credit Card Chargeback for "Goods Not Received." As soon as my bank hit them with the dispute paperwork, the company panicked and suddenly tried to contact me off-platform to settle it. Save yourself the stress and let your bank handle it! I ordered a XL bed for my dog over a month ago. It still says "confirmed" on my order. I have emailed their support team (as per contact us instructions on their website) numerous times, automatic response received: [Request received] Ticket #362449 SILENCE! I like some others here have fallen into the trap of ordering from what I thought was a UK company (based on the website address), not reading reviews and ultimately not realising at the time of purchase the item will be shipped from China. If you are thinking of ordering from this company DON'T!...unless you're not in a hurry for the item or loaded!
Response from FUNNYFUZZYJun 9, 2026
Hi Davina, Thank you for your feedback. We sincerely apologize for the disappointment and inconvenience you experienced throughout this process. Thank you for your understanding and support. Team FunnyFuzzy