Matthew R.
Nonexistent Customer Service
Took almost a full year (no cap as the kids say) to receive any word over a purchase that I placed for an order on the DBZ 30th Blu-ray Box Set that was limited to 3000 units. Long story short, an order was submitted and never confirmed through my bank account. Submitted multiple tickets, had one of them raised and then they had the audacity to ask for payment within less than 2 weeks after waiting for more than a full pregnancy. Maybe not the best representation of time but the point is I could have given birth before someone gave me assistance. Either way, pay day wasn’t feasible at the time due to such a short notice and lost out because of their lack of CS. Again, it’s not that it’s bad in as much as it does not exist! Really hope they go bankrupt (and the rest of Western anime corporations for that matter) because I’ve yet to see a proper corporation take responsibility or treat their customers proper. Looking at you too RightStuff Anime! Either way, you’ve got a better chance ordering from a third party or going to an open market for their goods. The fact this page is unclaimed provides some truth to the matter that they could care less. TL;DR Funimation doesn’t care about you but would love to meet your wallet!
