Jay X.
Funimation has horribly unresponsive customer service!
Funimation promised in their FAQs that if you sign up for the 1 year subscription service that you'll still get the 14 day free trial. I did not get the free trial. Also their app is not working so I'm unable to watch their videos. It keep hiccuping and buffering. I tried emailing them 4 times over a month ago per their ticketing system. They have not responded to even 1 email. I tried calling their customer service number and left my phone number. They did not call back. I tried messaging them on their forums even though they say we're technically not supposed to log our complaints there (but what else was I supposed to do?) but my account is apparently broken and it keeps saying I don't have a username even after I created one. They're also unresponsive on facebook and twitter. I've exhausted all my resources. They clearly don't care. Really terrible customer service. :/
