Function HealthReviews of functionhealth.com

Had to call Support many times because they canceled my second blood test for some reason. Whoever it was was not very informed that I had paid for two blood test, but he had canceled it for some reason. And then I tried to add it back on and he said I didn’t need it. Hmmmmm?

The set up and blood draw was fine. I got my results in a timely manner. The issue was the feedback I got from the chat after all my results and clinical notes came in. One recommended chat prompt was "what supplement should I take". When asked it told me to take a probiotic which is the only thing I have been taking and was the one thing I put into the system I was taking. I asked it if I needed an omega supplement and it said no. Which was surprising to me so I told it what my test result was from my lab on omega and then it told me I should be taking one. The recommendations that I was getting from the app were incorrect. Also I thought I would get feedback on how to be healthier and that wasn't the case. I was just given my results and that was about it.

The time length is not what I was expecting

Zinc file couldn’t be executed and when the prompt to reschedule happened and I arrived post fasting to Quest. Again, it could not be executed. Until today, was not completed.

I was very disappointed that this company is AI driven and most contact was automated. When I purchased I really thought I would have received a more personalized interaction. The test results were a little overwhelming therefore I didn’t know how to best make changes. It would have been much better to have personal contact to make sense of the results and guidance on steps to take. Was surprised that it took about a month to get initial clinician notes. To try to dig deeper after the initial tests, the add on tests were costly and wasn’t sure what was best suitable for me. When deciding to cancel the system asked if I would like to be contacted about adding a few extra months but no one ever contacted me.

I really like the testing and the info supplied subsequently. What I cannot tolerate is the fact that many tunes in explanation they used noncurrent meds from my history to make suggestions. I have been discussing this with the concierge. I finally removed all history from my records but how is that helpful overall? Update: I received a reply. There are no more references to my past meds. I’m glad I signed up. Enjoy the app too.

I appreciate the data provided after the appointments to collect the samples. The biggest problem I have with this organization is that the customer service is absolutely abysmal!! Three attempts to get a blood draw (with the right tubes) for the GRAIL cancer test failed to occur. From what I can tell, the lab (Quest) and Function are not on the same sheet. Quest thinks the customer brings the tubes and Function thinks Quest has the tubes. The ‘customer’ ends up in the middle with no viable solution to a fairly simple issue. Three trips of wasted time and effort for nothing. I’m not trying again!

Delay and problems with the appointment due to a parking issues that was not plan in advance even if the person knew exactly where the meeting was taking place. Don’t have the full results because it’s missing blood or something happen with the blood that was collected. I’m from Canada and now I have to spend more money and plan a trip back to the USA to give more blood a second time if I want to get the full results. In conclusion I’m very happy with the experience. Thanks, Jean