Function HealthReviews of functionhealth.com

I live in AZ and have had a hard time scheduling. I was able to complete my follow-up testing with help from a concierge. However, I paid for additional testing and have not gotten very good support from the Function concierge team in scheduling those tests. At this time the concierge I was communicating with has been unresponsive. My initial testing experience was fantastic, the second experience has been more than underwhelming.

Somewhat Informative but not that much helpful information on how to mitigate. System keeps asking me to repeat information on supplements I take even though I previously entered this is in the system. Still some bugs in the software?

The allergy version of my blood work was a joke. Very few items in results and the results were absolute opposite of my known food allergies of the last 4 decades and multitudes of previous tests including skin testing and genetic testing. Very disappointed in function on this test.

Even though the price for the blood test is very reasonable, there are not that many locations available. I have to drive over 1 hour to get a simple blood test. I believe the clinician's review and recommendations are AI-generated. It's very generic and vague. I could have gotten that information from Google.

I was confused about how I signed up for add-on tests. Then when I figured it out (with the help of the AI chatbot), one of my paid add-ons was missing. AI was no help at all. It only told me what I could do to set up an appointment. Finally (after about 90 minutes of frustration), a live representative answered my chat. She was quick and very helpful. Net - in my opinion the app and the website are not very well done as they are confusing and it is difficult to get help. Until a human got involved, I had no resolution to my problem. The chat said it would take up to 2 days to get help. Luckily I was still on the website when a human helped me.

There website said I could get 100+ labs done with a membership, with the verbiage "included in membership" next to many of the labs. I got my labs done, and a bunch of the labs listed as included were not done. When I reached out to function health the only way to get ahold of them is by email. I'm considering cancelling my membership and asking for a refund.

Having all your biomarkers in the app and understanding what they are for is great. The AI feature in the app is wonky and still needs to be optimized. For the tests, there were a few times that my cholesterol levels adjusted in the app which makes me question the validity of the results. On top of that, my molybdenum came really high, like 2.5x normal levels, to later be notified a few months later that the blood vial was in an environment with high traces of molybdenum. The test was later removed from the app. By the time I was notified about this, I spent additional money in doctor visits trying to further understand my results. I like the concept, but what happened makes me distrust the service and accuracy of my results. Perhaps just a fluke. The package I have allows for testing 2 /yr so will see how things go next time. As of now, I doubt I will reuse this next year.

First and second tests went well, but the second test results were half baked; in order to receive all the info you received in the first test, you have to buy additional tests. Again, this is not additional info, just the same info. Will probably just have a well visit conducted next time and feed the results into GPT. Not because I trust GPT per se, but because the business model of Function is less than ideal.