Lynn
AI nightmare
Terrible, terrible customer service and everything about the whole process either is AI or feels like it is AI. I think I finally emailed with a real human being and she helped me, but the whole experience was a nightmare. Had to drive 2 1/2 hours to get to the nearest lab, THEN found out I’d have to come back because lab was out of some test tubes. Couldn’t get rescheduled with verification that they’d have the tubes the next time. The website is confusing to navigate and who knows who they are selling my data to. Once I’ve gotten my labs done this year I will NEVER have anything to do with this company again.
Response from Function HealthAug 6, 2026
Hi Lynn, we're very sorry to hear about your experience and understand how frustrating it must have been. This isn’t the experience we aim to provide. Thank you for taking the time to share your experience. We're glad we were able to help resolve the issue, and we've shared your feedback with our team as it helps guide what we improve next. If you ever need anything further, please don't hesitate to reach out to us at [email protected]