Function HealthReviews of functionhealth.com

I HAVE UPDATED THIS REVIEW AFTER GETTING MY ISSUE RESOLVED. EMAIL SUPPORT WAS VERY HELPFUL, AND IS WHY I ADDED A STAR. THE THING I CAN'T WRAP MY ARMS AROUND IS WHY ISSUES CAN'T AT LEAST BE ESCALATED TO PHONE SUPPORT WHEN WARRANTED. I'M A BUSINESS PROFESSIONAL AND UNDERSTAND THAT WITH COSTS KEPT DOWN, PRICES TO THE CONSUMER CAN REMAIN COMPETITIVE AS WELL. BUT I DON'T AGREE WITH FUNCTION'S "NO PHONE CALL SUPPORT" POLICY. FOR ONE THING, IT ALIENATES PAID MEMBERS. SECONDLY, IT CAUSES A LOT OF TIME AND FRUSTRATION TO BE ENDURED IN ORDER TO GET A SITUATION RESOLVED. AGAIN, SUPPORT RESOLVED MY ISSUE AND WAS VERY PROFESSIONAL AND COURTEOUS. IT'S JUST THE 'NO PHONE CONTACT' I CAN'T GET PAST AND GREATLY INHIBITS MY RELATIONSHIP WITH FUNCTION AS A COMPANY. ALSO, QUEST—THE LAB THAT FUNCTION PARTNERS WITH IN DOING BLOOD DRAWS—ALSO DOES NOT OFFER ANY WAY TO SPEAK TO A HUMAN. WHAT IS THIS WORLD COMING TO THAT COMPANIES ARE BECOMING LESS WILLING TO SPEAK TO THE PEOPLE WHO BUY THEIR PRODUCTS AND SERVICES? IT'S UNACCEPTABLE AND SHOULDN'T BE TOLERATED. ONCE MY MEMBERSHIP IS UP, I WILL NOT RENEW IF THIS "NO PHONE CALL" POLICY IS STILL IN PLACE. HOPEFULLY, OTHERS WILL DO THE SAME TO NOT LET THIS DISCONNECTION FROM CUSTOMERS SPREAD TO MORE AMERICAN BUSINESSES. Function offers very poor Support.... The Chat on their website is 100% AI and you can't transfer to a live human. Also, they do not offer phone support at all—ever. Only texting or email, which creates a very slow process to get a simple request accomplished. Since the membership fee is significant, it doesn't seem right to have such a disconnect to paying members. When we scheduled our blood panel, I added a $399 panel. Then, a few days later, I received a text that said I had two appointments, one on Saturday and then one on Monday for the additional panel. I wasn't told this huge inconvenience of additional time and discomfort would be the case. When I tried to reach Function to see about combining panel draws into one, I have not been able to speak to anyone. I just have been getting very poor email support from different people, offering no swift solutions. Just back-and-forth, one small step at a time, taking hours with no resolution.

I paid for the test to see if I had pre cancer issues. I got no information. My card was charged 9/30/25 for another test which I did not have.

Had enthusiastic expectations that function health would provide personalized insight. Unfortunatley the review was generic, did not provide personalized direction.

I now have to drive 90 minutes to the lab now since our lab closed in my city. The labs are worth the drive. The system won’t let me book just keeps saying 50 miles away and to contact for help.

I loved all the tests that were covered. I didnt love the summary given.

They concept is great, however I twas expecting a more one to one experience. I was expecting some.to call explain more. Txs

I liked the composite of tests (not your analysis) I did not like the AI based dialogue - ex: 1st test my profile said I was vegetarian. OK, after testing & much research I changed my diet to Ketogenic. 2nd test - I stated I changed diet selection to ketogenic. Based on the 2nd test results - your AI explanation didn't change. Always referencing vegan. I called, twice - never got anything changed. So I researched everything (NIH Med, etc.) - and found some - of your conclusions are based old medical dogma.

Poor customer service. Poor data details and worst of all no way to export data to Apple health or mychart. They are constantly updating there backend and it is getting better.