Function HealthReviews of functionhealth.com

The website does not indicate that you must use a Quest owned lab; third party labs don't count. They need to let you do a search of a lab first before taking your money. It feels like bait and switch. I live in Montana and the only Quest lab is 3.5 hours away. There is a third party lab I've used 1 hour away, but did not know AHEAD OF PAYMENT that this would not work for Function Health. Super disappointed that this is not clearly stated up front. The whole company feels like its built on AI with not one human! Needs more transparency.

Don’t go there - they try to use your info for money! Don’t even give your email they sell it!

Really Shockingly Bad!! First time I had blood drawn the analysis explicitly said my omegas were too high; yet recommended supplement was omega. When asked to reconcile Function gave me a complete run finally around landing on the square “ask your doctor”. Wait, a doctor ordered this test and presumably a skilled technician interpreted results so what exactly are you selling. Second time, which I assumed was follow-up, the bio markers tested were different. So in test one, no cholesterol and test two cholesterol at elevated levels. When asked to explain how the tests are not apples and apples comparison, AI assistant said, glibly if an AI assistant can be glib, we don’t always use same biomarkers. WTF. Absolutely awful experience.

I am FURIOUS! I just got charged $499 but I had no idea my Function Health membership was recurring. I got no notification that I would be charged and think this is highly unethical! I just went in and cancelled my membership but also demanded a refund for the $499 I was just charged without my knowledge. The only way I could do that is via a text message, so I’m not even sure that will work.

AVOID AT ALL COSTS! I paid $499 to purchase a gift membership for my father, who is low-income. I love him a lot, and care about his health. He can't order a *single test* without providing a credit card for recurrent billing (which he can't afford). WHY did I pay for a year's membership - that should supposedly include 2 tests - when they can't be used?! There is no customer service # and they're sending auto replies to my emails.

I am giving one star because I can’t give zero. I purchased additional tests from function health. I paid for them. Their website is not helping me and their chat feature customer service is a terrible experience. You wait and wait and get generic responses and then you wait and wait and have no way to get helped. You can’t speak to anyone. I like the product but if there is a problem the problem becomes yours. If the representatives are real people they are trying to help several people at the same time and there is no continuity and the reps don’t have the tools to respond or let you know if they are trying to help or what they are doing. Maybe they can answer basic issues but can’t help if there is a real problem with their process. I believe in my case there is a problem. I am tremendously frustrated! I purchased tests about a month ago and still don’t know how to schedule the labs for these additional tests. HELP!!!!

BEWARE! I joined Function Health late in 2024 and had two rounds two full blood tests (121 markers I believe). I did the full blood test with all the add on’s just to start a good comprehensive tracking of my numbers. I’m very focused on my health and I also get blood testing done from my GP yearly as well during my annual physical. My first test Function my numbers came back in-line with my typical numbers, so all’s good. My second blood test came back with horrendous numbers especially in the heart category. I was very surprised since nothing had changed with me so I figured an error in testing. I contacted them and they allowed I believe it was 4-5 retests out of the 121 test taken. The retest show all numbers back to normal where they should have been. This was in a 30-day span. So obviously the second test provided bad data. Not a big deal I thought I would just bring this to their attention and get a full retest since it was obvious the numbers were in error. To my surprise Function simply said no. I went through three levels of support people and all said no that they did not make a mistake. So for someone like me who spent over $2,000 in the first year with cancer screening and other screenings and full blood testing, it really didn’t sit well with me. Essentially, the way I looked at it was that they decided they could provide bad data, not provide a full retest, so it was as if they just decided to keep my $500 and have me pay another $500 for the next upcoming test. So as I said, beware of this company.

I wanted to like this company and was initially impressed by their wide range of biomarker testing. However, my experience left me questioning their ethics. During checkout, I was shown an offer for a “free gift that must be redeemed in 5 days.” I read the message twice to be sure. I immediately thought of a close friend who is very ill, financially struggling, and without good insurance. This testing could have been life-changing for him. I gathered his information, filled out the redemption form, and tried to use the code they provided. The code didn’t work. Instead, I was prompted to pay nearly $500 for the so-called “free” gift. This was not only misleading, but deeply disappointing. I then had to go back to my friend and tell him that the offer wasn’t real, and that I couldn’t give him what I had promised. That conversation was painful and unnecessary. While their testing itself may be solid, this kind of bait-and-switch marketing is, in my opinion, unethical. I cannot in good conscience recommend Function Health and would suggest getting your test for half the cost directly from Quest (who they outsource the testing from.) The comprehensive test for male or female is the same for 200$ less. Quest also has customer service you can call.