Function HealthReviews of functionhealth.com

I signed up for Function Health expecting access to lab testing as advertised. After enrolling, I discovered that there were no available testing locations in my area, which meant I couldn’t use the service at all. This limitation was not disclosed prior to payment. When I canceled, I received only a partial refund, even though no service was ever provided. Communication with customer support did not resolve the issue. I’m sharing this so others are aware to verify lab availability before signing up, as the company does not make this clear in advance.

The package seemed like a great deal, until Quest refused to run the tests because of an old debt I owed them from last year (in payment plan.) I've been dismissed from the lab twice because of the money I owed to Quest, even though I had paid lab slips in hand through Function. Function charged me for services they cannot provide because Quest isn't honoring their corporate agreement. I hate owing money, but I'm a uninsured, self employed single mom who is clinging to home ownership in Florida where the costs of living are phenomenal. And I have been very sick for two years. The medical system in this country is broken. And Function is taking advantage of this situation by collecting for services they refuse to provide. Just another corporation selling worthless services to disadvantaged people. I am so tired of being refused medical help from providers because I have no insurance. Getting someone from Function on the phone is impossible. Chat is AI and shallow. Emails are received and replied to, but just to say that there's nothing they can do - it's my problem to work out with Quest. That leaves me with a payoff of a $1400 quest lab bill in order to receive Function labs I ALREADY PAID FOR. There is no other lab partner here in Orlando, Florida where I live. So I don't get my critical labs done. EDIT: Replying to the Function update - I've dealt with you 4 times directly via chat on this. Phone, too. Nothing changes - every time I talk to someone you say the same thing - it's in writing in an email from support. "This is a problem between me and Quest and there's nothing you can do." You sold me services I cannot use. I canceled the membership today. This should be explained to people who sign up transparently.

My blood and urine were analyzed in July 2025. I received a detailed printout of the analysis of both as well as information pertaining to areas that need to be addressed. I was informed that I needed another blood draw in November 2025. I’ve reached out to your company several times to inquire when and where this should take place, but no one has responded back to me. I would like to verify that and schedule the next one. Also, prior to the blood draw in July, I don’t believe that anyone inquired about the medication’s that I was currently taking which included hormone replacement and over-the-counter vitamins. I think that information would’ve been helpful for the team before making suggestions for remediation in certain areas . Susan M

Absolute horrible customer service. it stared off ok and went south really quickly. you can get the same testing done at a lot less of a price. they have no customer service, only able to get email or a text response. Did first test in June and expected over 100 plus results back and never got them. texted them and they said i needed another vist to get the rest of the results, so it was schelduled in July. Finaly got them and had to go for a third blood draw in december. i was supposed to get 100.00 for a refferal to them and it never happened. ive been using banking systems over 40 yearsand never seen a buisness like this. please be aware this is a horrible service and is not worth it.

Terrible service. Waited 45 minutes each on two different blood draws. People have schedules - may want to be on time.

While I like the idea and the overall concept, the execution was a failure. Maybe they will improve.

I am unable to log in and no one is able to help me. This is the first time thus happen and have been a member for 10 months.

I was thrilled to find FunctionHealth initially. I did the first round of testing - as promised over 100 tests. According to their website and marketing, the second round (mid year) of tests promised to "compare with past results to monitor changes." That statement implies, at the very least, to test any markers that were considered out-of-range - in my case I had 17. Well, FunctionHealth would only retest 4. How is someone supposed to compare with past results if you don't test again? Absolute bait-and-switch. I had a long email exchange with them and they refused to 1) make good on their promise to "test past results", 2) provide me a refund or 3) after canceling my membership over a month ago, I still have access to the site and am getting emails from them - which leads me to believe that they haven't cancelled and I will be charged again when my subscription is due. I'm 58 and and very interested in extending and improving my "health span" - but FunctionHealth, while incredibly promising, fails at delivering upon their promise. I feel absolutely ripped off.