Function HealthReviews of functionhealth.com

I've been using FH for a couple of years now. Experience with the testing procedure has been excellent and I like the results and how it's layed out. However, their customer service is horrible. Any questions, queries are handled by AI. If you need to escalate to a live "specialist", the response won;t come for at least one business day, which is unacceptable if you're trying to get answers during regular business hours. If you press for answers, the responses are all mechanical - there is no doctor or healthcare provider responding. Answers could actually be coming from a call center in India. I'm researching now alternatives as FH's service is subpar at best.

I am unable to link the results to my primary care's EMR. I am unable to view the results on Quest's website. There should be the name of the provider who reviewed my results on the results. Was it all done by AI or did an actual provider review the results. It does not seen to consider past medical history in results.

So far so good

Not all essential tests included for this price.

Advertised as if you got 2test a year for $365, but additional test for the second time was extra charge. Felt a bit like a rip off

It's alright. Over priced.

Service and team were fantastic. I didn’t learn anything new about my health so I lost that money, but everyone was really helpful and kind.

If you tell the AI bot you want an actual person they just stop replying. The amount of blood they want to take the first time is WAY too much, very dangerous! I want to cancel this and can't seem to do it even though I have not used there services at all. Just trying to set up a time for the blood draw is insane as they just keep trying to get to you add a bunch of 'add-on' test that you have to pay extra for. NOT happy with this at all. **Updating because once I got a real person he/she was very kind and able to refund my money, changing from one star to three. Thank you.