Function HealthReviews of functionhealth.com

I bought a Function Health membership for my mother as a gift for $365. When I tried to make sure the renewal would not be charged, I went through several rounds of automated AI replies that closed my ticket when I did not answer fast enough. Then I was told that I, the purchaser, cannot cancel or even ask about the membership I paid for. The only path is for the recipient to email them herself. I understand privacy rules. But a company that sells gift memberships should give the buyer a simple way to stop future charges and a real person to talk to. It took four days and a lot of frustration just to get a clear answer about renewal. If I had gifted this to several people, I would be stuck chasing each one. Function Health, please add a buyer-side option for gift purchases.

Not good experience, I asked for an itemized receipt like I usually get and was not able to get it. Now I can’t get reimbursed through my MRA account and now I have to pay out of pocket.

I bought Function Health in June and had 14 vials of blood taken through Quest. It took 8 days to get results and when I did. I saw my sodium resultvwas in the dangerously low category. The report said I should reach out to my doctor and I needed immediate medical care. It listed side effects of my low sodium, non of which I had, nor had previously. I re lived the clinician notes who said go to the ER and contact my physician. My physician said based on those results go to the ER. I went to urgent care and they said go to the ER for a blood test. At the ER the attending said it was probably a lab error as I appeared fine and I felt fine. I had a follow up blood test atthe ER, which was in range. The attending said lab error. Now im strapped with almost $2000 ER visit based solely on their report and instructions. They have refused to pay saying I waited too long for the retest and my sodium could have corrected. But I went as soon as they notified me! I asked why they didnt call me and let me know, they said it wasn't low enough....what is lower than dangerously low get immediate medical attention? It is a scam. I am still pursuing, its been 2 months now. I would not count on results from this company. The clinician notes and report said get medical care based on faulty lab result, now its my problem. They dont stand behind their product and you cant EVER get anyone on the phone and autogenerated responses. SCAM! The response from Function Health below is another inconsistency from FH. They have NOT completed a full review and it is still under review. They can't explain it! Last email from them yesterday: Hi Caroline, Thank you so much for reaching out! My name is Kens, and I'm more than happy to help you today. I'm truly sorry for what you've experienced — an eight-day delay in getting your result, being told to seek emergency care, and then facing a $2,000 expense on top of all that uncertainty is genuinely distressing, and your frustration is completely understandable. I've escalated your inquiry to our team for a full review of the points you raised, and we'll follow up with you as soon as we have an update. With care, Function Team

Function health is for people who don't normally go to their well checks. As I was making choices of which tests to include in the panels, each one was an additional cost and could have added up to thousands of dollars more. The feedback is AI generated. When I requested a refund before I received feedback about my scores I was only provided a $32 refund. If you are a person who is an advocate for your own health and regularly see your PCP, function is not for you. I regret spending the money as I had a well check appt with bloodwork already scheduled and my human doctor is open-minded and listens to me if I request an additional test.

I wish I could give it zero stars. I paid the fee for membership and the additional fee for the concierge blood work. No one showed up at my home. I waited 2+ hours. After fasting and prepping. And zero communications. Finally, when they contacted me they said the wouldn't charge me a rescheduling fee!!! OMG, seriously, I paid for a service that I never received and the offer to make it good was not to charge me! Now I need to get my money back for everything and that is difficult. DO NOT USE THIS SERVICE!

Feel completely lost on this entire experience.

At my mid-year labs, I added on extra tests and then it was not processed incorrectly. I tried chatting but the quick response was results could take 2-3 weeks, even though I had gotten my clinician results back. Finally a month later, someone realizes there was an error. I now have to go back for another blood draw which is 30 miles away and quite the inconvenience. It's frustrating everything is so automated and I was not able to talk to anyone. I don't think I would continue with this service.

Not a very good service. It's been three weeks and only a portion of results are in. No phone support. No listing of what are the remaining items that have yet to come in. I would choose a different service next time. It's been three weeks. The marketing hype does not match the delivery.