Function HealthReviews of functionhealth.com

I was really looking forward to the idea of having a clearer picture of my health and adjustments I might make to improve things through Function and at first was excited as the results started coming in. There was one odd result though: they said I had rh negative blood, which is not true. I figured it might have been an mis-entry by their staff and still dove into my results with vigor. They advised dietary changes and I took all of them on. Six months later, when I did my follow up labs, nothing had improved. In fact some things got slightly worse. These results combined with that error on my blood type has removed my confidence in the service. It is a lot of money to pay for advice that provides zero results.

The whole experience is clunky. The scheduling plug-in with Quest doesn't always work well, tests you pay for are omitted or not ordered (this is fraud at worst, negligence at best), the "clinician notes" read like they are all from Chat-GPT, you get better insight with a Google search. No customer service and zero contact options but some chat bot. If there is a human there, they don't apologize or take any responsibility for mistakes. You pay for what you get - a real functional doctor can offer real insights and personal touch points, this is a fancy looking portal to order tests from Quest Labs, nothing more, nothing less.

I was happy with blood tests and their doctor review but they automatically charge you $499 after your first year. Even when you don't want to keep the membership. I don't see the needs for this every year. But customer service is non-existent and they do not have the feature like all other companies to manage your membership online. I cannot believe Mark Hyman promotes this. After this I will never recommend this company to anyone else and I will never use them again. Waiting for my money to be refunded after many requests.

Wait time for test results is approaching 2 months, followed by another 2-3 weeks for clinical notes. I question the accuracy of the results given how long they sit around before being processed. When contacted, customer service is vague and noncommittal. Yet they continue growing the business despite these problems.

I wanted to like this, but it was kind of a disaster. Firstly, as a female, they make you time the blood draw in a specific window according to your cycle, which makes it very difficult. Cycles are not always exact or predictable, so this was frustrating. Secondly, I was not informed by anything on the site before paying that I would need TWO blood draws, no more than 10 days apart, because they test so many things that they simply can't do it all in one draw. So, after waiting almost a month for my results, I found this out only after connecting with support. The problem is, I live in an area where I have to drive an hour, one way, to get to the lab they partner with. So all of this was a huge hassle. In the end, I asked for a refund, but they didn't even refund me 1/3 of the rate. Finally, the 'doctor's notes' that you receive are clearly AI-generated and don't give you any sort of actual guidance. So, in terms of interpreting and applying the results I did get, it was pretty worthless. I love this concept and was looking for a way to get more in-depth info on my cardiovascluar health, without having to go through primary care, referral to specialist, lab visit etc. My primary driver was convenience and this was the opposite of that.

I bought a subscription package for testing. When ordering the tests, the site said, "This round of lab tests includes the following 60+ biomarkers. Triglycerides| Total Cholesterol|LDL Cholesterol|HDL Cholesterol|..." I won't list all 60. When I received my results, many of the 60, including the 4 I listed above, which were the first 4 listed, were not included in the results. I asked about that. They said I have to pay for those separately. I told them the site says they are included and provided a screenshot that states that information, exactly as quoted above. They said they aren't included, despite the site stating in writing that they are. One can not Trust a site if they don't do what they state. I gave 2 over a 1 star because the concept is good. They might blame that they are still in Beta, but it has been in Beta for well over a year, and that still doesn't excuse the misinformation, especially after I pointed it out. Save your money. There are other options.