Function HealthReviews of functionhealth.com

Tried to become a customer. Taking payment was easy. Getting an actual lab appointment or speaking with any customer service person about it, no chance. There’s got to be a better option.

Waste of $365. Looks months to finally get my clinical results which were pathetic. I could have found the same info with Google. They also use AI to generate your clinical results and other plans on their website. Complete waste of money. Just go to Quest and do it yourself.

horrible customer service, like speaking to a chat bot, tone deaf, insensitive, not helpful

I was genuinely excited about Function. I’d been saving in my HSA for months to afford this, and I booked a physical with my doctor five weeks out specifically so I’d have my results ready to discuss. It’s now been four weeks waiting on results, and getting a response from support has been impossible. I started with the support chatbot, which told me I could close the tab and they’d follow up by email. No confirmation, no ticket number…nothing. That auto-acknowledgment is industry standard, so I had no way of knowing whether my request reached a human at all. Just silence. I eventually got a single email from a rep saying they saw I didn’t have my results and would “look into it.” That was at the beginning of the week. Nothing since. For a concierge service at this price point, I expected a better. Regular customer updates would be a great upgrade to the service so you’re not just logging in every day, hoping to see results and being disappointed. The worst part: at one point, results appeared in my app and were then removed. Those results flagged some concerning findings. So now I’m sitting here anxiously waiting, with zero support and no answers. I come from the customer support world. I know what it takes to run a support team well, and this is unacceptable. I’d been enthusiastically recommending Function to friends and family and now I’m telling all of them to stay away. I paid a lot of money to spend weeks in anxiety. That’s the opposite of what this service promised.

If you enjoy paying a premium to get trapped in an endless loop of unhelpful AI chatbots, Function Health might be for you. The onboarding process is a digital purgatory w/ zero live agents to rescue you. Since my initial troubles in July 2025 & as recent as May 2026 its been a nightmare. It’s an incredibly frustrating, entirely impersonal experience that seems explicitly designed to spike your blood pressure before they ever actually test your blood.

So, in March I took the tests and then something happened (unclear what), so I had to retake some of the tests. It is now May, and I have yet to get a summary from the clinician on my results. It's been a lame experience. Their support is just an auto system with basic responses that don't help. Would not recommend. Still waiting for some info.... Right now not worth any price.

My experience with Function Health was extremely frustrating. Customer service response times were unreasonably delayed, my issue was not completely resolved, and there appeared to be a total disregard for the customer’s time and concerns. The support experience felt impersonal and poorly managed, with communication quality far below what should be expected from a company operating in the healthcare space. Overall, the experience was unacceptable and very disappointing.

This company is pretty much a scam. Yes you do get to have certain lab tests done at a cheaper price. However, their customer service is awful. Their emails are all sound AI generated and they give you the runaround when you run into an issue.