Function HealthReviews of functionhealth.com

Maybe I can get a response from Function Health here. I have been waiting 3 days to hear back from any live person. I paid the money, went to the lab over an hour away, and the order hadn’t been sent in properly. I waited in the parking lot for hours trying to reach customer service until the lab had to close and I missed my blood draw appointment. My blood draw was cycle-dependent, so now I have to wait another month to get my blood work. I am beyond frustrated with this customer service and would not recommend this company. I have tried email, text, and live chat. I have searched for a phone number as well. I was really hoping this was going to be a good experience, but I will have to get a refund and ho with another company.

I paid almost $400 for tests, they say I'll have the 100 plus test results in 3 weeks, 4 weeks later they say no you get ZERO results from your membership, go get another 8 vials of blood drawn for a second visit ~ which is listed on their website as a follow up with 60 plus results after implementing nutritional and health changes) and THEN we'll give you your results. So the two visits, the second one to check on progress IS A SCAM!!! they won't tell me anything until i use up my second visit. THIS FOR around $400. DON"T BELIEVE A THING THEY TELL YOU!!!!! Also LOTS of ai bots giving false information ~ they apologize but then keep doing it.

The mid test is a joke. It’s a basic blood test plus cholesterol. Anything extra is additional cost. The notes of the so-called clinician appeared so fast that it warrants a suspicion that It’s all machine generated. The Customer service doesn’t feel human either. If I didn’t get this as a gift I would have been feeling cheated out of my money. I can get all the same tests done with insurance and have it reviewed by an actual specialist. What’s the point? Anything you want outside of membership which covers very little is all add-on and cost of a fortune.

Confusion around what I need to pay Quest as well as how long the physician note takes.

Beware - they will bully you into auto renewal - borderline unethical. I received this subscription as a gift for one year, I am not interested in renewing or expanding the services, YET they force me to provide my credit card info and provide no way to cancel the auto renewal option. I tried contacting customer service and they have you chat wit ha bot that has no clue. So basically thay have hijacked my credit card info and will charme for a renewal I dont want. They say they will notify a few ays before renewal. hping you forget and then they get you. This is unethical, I should not be forced to give my credit card info is this was a gift.

Very ai’sh. Too much ai text that hard to understand and lot of text

Waste of Money! Results were wrong

I paid for an annual Function Health membership primarily for the comprehensive lab testing benefit. My experience was a failure on every level. The Quest location I was sent to was visibly unsanitary. The blood draw was mishandled by the technician. And most importantly — my lab results were lost. I never received them. The entire point of the membership, delivered to me: nothing. When I contacted Function to request a full refund, they acknowledged the issues and said they were 'escalating' the lab complaints internally — but still refused a full refund, citing their standard policy. They offered roughly half back. I accepted the partial refund but want other consumers to know: if the service fails, don't expect them to make it right. I would not recommend Function Health to anyone unless they are confident the lab process will go smoothly — because if it doesn't, you're on your own.