FullyReviews of fully.com

Bought the Jarvis standing desk. Shipment to Italy experienced some delay, nevertheless, I was timely updated on the delivery status. The product is great. Sturdy, beautiful, fluid. Totally recommended. A pity that Fullly has such low reviews, if they were bad, now they improved a lot.

I have bought two different ergonomic stool chairs recently in separate orders, both in the sale and have received both orders. They shipped from Belgium so didn't ship immediately, ordered first chair on 12th March and received 17th March (within their advertised timescales) and second chair on 20th March and received on 29th March and received an email advising delay due to high orders in sales. Customer service has been great for me but wasn't fast (7 days for email response) and have received a refund for a price match guarantee they have, so have two really good quality chairs for amazingly low prices. Did notice a lot of the sale items are out of stock now and if I saw these other reviews I would have been put off ordering, so not sure what is happening, but I have had no problems at all and really happy with my new chairs which are really comfortable and helping improve posture at desk.

Ordered a desk chair 2 weeks ago, I still haven't received it, no updates, can't reach them via phone, email or chat. They took the money off my credit card. This company seems like a scam!

Missing screws to desk, chair too small and no response to email. Very annoyed. Order 400051491 Update: Fully got in touch 1.5 weeks later and are sending the screws and refunding me for the chair.

I would like to cancell an order that is not shipped yet and that is delayed by almost two weeks after purchase. I raised multiple tickets via email and their website - no response even after their advertised 5 business days wait. I noticed on their website that sometimes the phone number to their customer support is shown and sometimes it is not (probably when the demand on the line is too big, they turn off the phone number). Unfortunatly after trying to call them multiple weekdays in a row during their advertised open hours (9:30-17:00) I was automatically informed that the phone line was closed and the call disconnected. Why bother leaving the phone line on, when this is the result? Did all your customer support agents just turned off their phones while working? I do not know why they keep insisting on their webpage that the "live for the 5 star reviews" for their customer service. At this point I am wondering if they even have a customer support team. Please get in touch if you were to read this Fully representative.

Well, apparently everyone fell for the spring sale, including myself. My order was due to deliver over a week ago, and I have no information from the company, there's no tracking system and customer support is obviously non-responsive. I will ask for a refund, just not sure how to do that yet. What a great scam.

I paid for my desk on Monday but haven't gotten any information on when I will receive it, despite multiple emails sent. I have now cancelled my order and requested a refund. There is also no way to call them. If Fully.com is reading this, please note that I will take this review down when I receive my refund.

Charged the desk cost already, but no more information sent on my order after 2 weeks. I ordered my Jarvis desk during the current sale more than 2 weeks ago, no info besides the confirmation of my order and an e-mail with excuses have been received from fully, it seems however that their payment system works really well and did charge the money already however I do not know if they will ever send the goods and their support team is not capable. Don't buy from them