FullyReviews of fully.com

Ho preso una scrivania elettronica a 2020, qui nel 2023 non mi andava più una gamba. Chiedo informazioni al supporto a metà Aprile, e dopo soli 10 giorni mi dicono qualcosa, chiedendomi conferma dell'indirizzo dove avrebbero mandato i pezzi... siamo a metà Giugno e non mi è arrivato nulla. Ho chiesto nel tempo più volte informazioni e lo stato dei pezzi dove fossero e non ho MAI ottenuto NESSUNA risposta. Supporto inqualificabile, sono in garanzia e non ho capito perchè dovrebbero prima chiedermi l'indirizzo e poi non fare più niente.... Non comprerò mai più nulla da loro, poco ma sicuro!

I preordered a Herman Miller chair in November 2022 to be delivered in February 2023. The chair was never delivered. When I asked, they told me that they had run out of stock, the order was cancelled and the money was refunded. I have never received the refund. Extremely disappointing.

Ich würde gerne 0 Sterne vergeben, wenn das möglich wäre. Mir geht es wie vielen anderen, die keine Ware erhalten haben, aber bereits bezahlt haben. Ich habe mehrmals schriftlich per Mail reklamiert, einmal kam eine automatische Empfangs-Mail, die anderen Male gar nichts. Am 1.4. habe ich einen Monitor-Arm bestellt, der bis heute nicht eingetroffen ist. Eine ominöse Info, dass der Lieferant meine Adresse nicht gefunden habe (die Adresse gibt es seit vielen Jahren, mein Name steht am Klingelschild und DHL, UPS etc. finden mich fast täglich), aber mich informiert habe (was auch nicht stimmt) - seitdem ist Funkstille. Kreditkarte wurde bei Kauf belastet und natürlich wurde trotz Aufforderung nichts zurückerstattet. Ich werde klagen bzw. versuchen, per Kreditkarte eine Rückabwicklung zu erreichen.

Unfortunately Fully we all know is gone. Miller Knoll is the new owner and that changed everything. Fully was famous for their excellent customer service. I've bought Jarvis some time ago exactly because of the customer service. During spring sale I've bought Alani chair which came with wrong armrest, screws for armrest were also messed up. As everyone noticed there is no customer service anymore I'm afraid. Miller Knoll managed to destroy 10-15 years of reputation building in like 2 months.

Tisch bestellt, kam unvollständig an. Mehrmals Kundenservice kontaktiert. Kundenservice nicht erreichbar. Keine Rückerstattung, keine Nachlieferung. Geld scheint weg zu sein.

UPDATE 1: Reducing 2 more stars for such appalling service. Contacted them after 30 days to find out they are now owned by Herman Miller. There was no update on who to contact for refund or followup by themselves about this change. Contacted their new email and Twitter account to be told it will take them 'several business days' to respond as if they haven't already taken enough time. If it's so busy then hire more people and automate your processes! Stop with such lame excuses! Good Product but Terrible Customer Service. Like many others, placed the order after reading reviews on different sites including reddit + because of their long warranty which I now think won't be very helpful. Why? Because the customer service is terrible! You keep hearing we are busier than usual and/or small team but how does that justify in today's world by an established brand. But when they do respond, they do try to be as helpful as possible. It's the delayed responses that get you and the phone line not working at all! Delayed responses is one thing but holding my money for a cancelled order (because I made a mistake and had to place another order) for over 30 days because their accounting team is small is absurd in 2023! Whatever happened to automations? Ideally, you should be able to make changes to your order or cancel yourself from your account without canceling the existing one and placing a new one but looks like they are living in 2013. The confirmation email you receive is another story, doesn't tell you the exact names of the parts but their codes - how are you supposed to know if you made a mistake? I had to find it out myself and thankfully found in good time. The product itself is good and working fine, hence the 3 stars. Apart from very small spots on the desktop for which they said they will make a small partial refund. Fine by me! The overall price wasn't bad either due to the sale but this delay in refund has really pissed me off now (today is 10th May). I sympathise with other people who are still facing issues with partial deliveries, damaged products. I was lucky enough to receive the complete order the next week (after bank holidays). But if given another chance, I'd go to with FlexiSpot. They have an online chat, better prices and customer service now. It's like Fully gave FlexiSpot the opportunity to fill in and they are! If it's really acquired by over-priced Herman Miller then they will have to spend a lot on building reputation again and def better customer service. For now, sadly even tho the product itself is good, I'd say avoid if you can because the customer service can mar your experience. I've seen a guy from FlexiSpot responding to people on reddit as well. Step up Fully, if you want to stay in the game!

Ich kann mich den negativen Bewertungen der letzten Zeit nur anschließen. Ich habe Mitte April einen höhenverstellbaren Schreibtisch bestellt. Ich hatte auch eine Bestellbestätigung erhalten, danach ist aber nichts mehr passiert. Auf E-Mail Anfragen wird nicht reagiert und anderweitige Kontaktmöglichkeiten hat man leider nicht, da der Chat und die Hotline deaktiviert wurden. Ich bin innerhalb der 14 Tage Widerrufsfrist vom Kaufvertrag zurückgetreten und habe Fully gebeten den Betrag zurück zu überweisen, auch hier keine Antwort, trotz Fristsetzung. Ich habe mittlerweile ein Verfahren beim Europäischen Verbraucherschutz eröffnet und empfehle jedem der dieselben Probleme hat, dies auch zu tun.

Habe den Fully Remi bestellt, da die Lieferung nicht vollständig ankam wurde mir eine vollständige Erstattung versprochen. Das ist mittlerweile 2 Monate her. Seit dem erhalte ich ca im 2 Wochen Takt Emails, dass die Erstattung "asap" erfolgen wird...