Featherlite TrailersReviews of fthr.com

Post-sales customer service is awful/non-existent. Dealers are stuck in the middle, and can't help because Featherlite corporate is completely unresponsive and unwilling to help. I've been waiting for 6 weeks and counting for a common replacement part. Featherlite won't respond in any way (phone, email) to inquiries about when the part will be shipped out because "they only deal with dealers", but my dealer can't get any information out of them either. What's the point of buying a Featherlite if you can't use it when something breaks? Very disappointed and frustrated customer.

We love our new trailer . Loading ramp easy to use. Trailer looks sharp. Dealer has great service. Looking forward to using on farm and going to shiws.

I have been looking at trailers for more than 20 years. I've had a few, and finally bought the one I wanted from Featherlite. I spent more, and was really ok with that based on getting a quality product. I must say, I was not let down with all the characteristics of the trailer's overall performance and quality. However, on the trip home from the dealer the back door spring completely un-spooled, and I was left with a non-functional door. Having only towed this brand new trailer 150 miles, I was surprised. Things happen. I e-mailed the dealer, and this is where things go wrong. I made them aware of the issue and that I wanted to have a garage door company rewind the door, being the closest dealer to me is 2 hours away. I got a return e-mail stating they had notified the factory of the problem and they were sorry for the issue. No offer to help me out in the repair, and no mention of helping me out with the repair bill on a new trailer that cost me $1500 more than the competitive unit from another manufacturer. I hope my long term dream of owning the best trailer wont be tainted by the bitter pill of having to fix my brand new unit after 150 miles of towing it home. I was disappointed with that part of the deal....I guess it's all about the $$$$...Too bad....

I have purchased two, very expensive, custom built Featherlite trailers in the past 5 years. The spring in the lower hinge of the spring-assist ramp door broke on the first trailer after only 3 years. I contacted Featherlite and was told that part was not covered under warranty and furthermore, has been discontinued. They gave me the name of the supplier of that spring and essentially told me "you are on your own"--on a 3 year old, $15,000 trailer!!! I contacted the supplier and was told by them that the spring was no longer being produced and should have never been used for that ramp door because it was not heavy enough to support the weight. In my book, that is a manufacturing design flaw! When I pointed this out to Featherlite, they had no intentions whatsoever of making this right--absolutely none! They suggested I convert the ramp door to cable-assist, at my expense!! The second trailer I bought from them was approximately $10,000 and the roof leaked the very first time I pulled it in the rain. Also, one of the lugs snapped off for some unknown reason (I had approximately 1500 pound load on a 3500 pound axle). I contacted the dealer who sold me the trailer (Rod's Power Sports in Lincoln, NE) over a month ago with a couple follow ups since and absolutely nothing has been done! My rep at Rod's blamed Featherlite for not getting back to him. I have yet to be contact by either the dealer or Featherlite for any sort of remedy. This is completely unacceptable. If I wanted crappy trailers and service, I would have bought something out of the parking lot at Home Depot. They love selling expensive trailers but will absolutely not follow through if there is any kind of problems after they have your money!

FULL STORY!! In 2006 I bought a new 2006 aluminum Featherlite stock trailer. Owned with no problems for years. I traded in the 06 for a New 2018 Featherlite aluminum stock trailer. Recently I had 8 different types of trailers at my place hauling calves. OUT OF all 8 trailers my 2018 NEW FEATHERLITE stock trailer had by far the hardest rear sliding door. NEARLY impossible to slide!!! This a poor design and I am looking at trading this new trailer for a different BRAND!! FEATHERLITE DOES NOT STAND BY THEIR DESIGN!!!

This is the second Featherlite car hauler that I have purchased new. They both have not disappointed. They appear to be constructed well. I could have saved some money by getting one fabricated locally but wanted the engineering that is behind Featherlite.

I would have given 5 stars but the only thing I am unhappy with is the saddle rack and bridle hook package I added. If I would have known the bridle hooks were plastic I would have built my own so they would last! And the saddle rack is also very cheap built, it comes unlatched after goin on a dirt road, and also the saddles don’t fit very well, you scratch your horn trying to get it on the rack all the way. I am very satisfied with the rest of the trailer it seems very well built and is in style going down the road.

Trailer is great except for the safety latch on the back door....within first month of getting the trailer home the weld on the safety latch cracked and the cattle slammed the door open almost taking out my hired hand. The salesman had actually focused on the safety latch and the reinforced welds but they failed.