Full Spectrum LaserReviews of fslaser.com

Our school has a strong Design Thinking and Maker Education program. We were fortunate to receive a grant to purchase a Full Spectrum 36x24 Pro laser. (We had been using a Hobby 20x12 for over four years.) The buying process was painless. I was pleased to learn that the 36x24 had been upgraded from 60W to 90W. The machine arrived securely crated and with no damage. I have four recommendations: 1. Note in your product description the dimensions of the shipping crate. It didn't occur to us at the time of ordering that the crate might not fit through a doorway. Fortunately, we were able to remove the divider between two exterior double doors to bring the crate into the building. Our makerspace also has double doors. Whew. 2. Apparently, the manual for the 36x24 is an adaptation of the hobby laser manual. The manual recommends that, if bubbles appear in the laser tube, you can raise one end of the machine to help clear them. This works great on a 20-pound tabletop machine, but not if the machine weighs 400 pounds. 3. Improve the control panel interface!! It's confusing on the 20x12, and no better on the pro model. 4. Use a bit more care in selecting the exhaust fan and air pump. The included fan and pump are cheap Chinese products--noisy and of questionable build quality. It wouldn't hurt to supply a longer six-inch exhaust hose, as well. Looking forward to getting to know the machine. G. Geis, Director of Maker Education

I have had several electrical issues with my Muse, but the service has been great making it work again.

They have room for improvement, but they made me feel appreciated as a customer. I was not looking forward to dealing with customer support, and was surprised how hard they worked to make everything right -- I went from frustrated to happy.

Very quick resolution to an issue with the laser. Was covered under our extended warranty (which we purchased). Cost us $20 to ship our part and they waived the shipping on their end for the power source unit.

I appreciate your responsiveness, and the discount on my latest parts order. Thank you!

Awesome support. Awesome people!