BL
Laser never worked right from day one
Laser never worked right from day one. I worked with customer service extensively, and though they sent replacement parts it still never work and they were out of ideas and I spent many many hours replacing things with no success. It works occasionally, but most of the time I have to reboot to make sure the machine gets an IP, then when I start my cuts it freezes. Finally, even after upgrading to a double UPS they blamed the power in my building and left me hanging. It works sometimes, but super frustrating when it doesn’t. Would not recommend.
Response from Full Spectrum LaserMay 1, 2019
BL, we're sorry you didn't have a positive experience. FSL has added 5 full-time tech support to handle customer inquiries and hope your experience will be better going forward. Please contact us with any issues and we will address them as soon as possible to tackle your problems to ensure your machine is running well.