Full Spectrum LaserReviews of fslaser.com

I have owned 2 of their machines. The first one was a 5th gen hobby purchased in 2012 and then a Pro 24x16 in 2015. Their machines themselves are decent. The software is FULL of bugs and glitches that the company doesn't seem to care about fixing. But by far, the biggest problem with the company is the customer service and support. Any problem, big or small, is dealt with via email support only. They are slow to answer... you will only get one reply a day, so issues can take weeks to get resolved. Do not buy from them!

Bad company, bad products. The company treats employees so badly and management is so bad that it could really have a nice product, but they choose to just go for the huge profit instead. Mike is the worst of all. He lies and sleeps with employees. Not a nice place to work nor a nice place to do business with. Bad business and bad policies lead to bad product!! The reviews say it all!!! They aren’t good!

I am truly disappointed with this company. Zero help in support regarding the various laser settings. We had a very experienced employee who was trained on a china made laser, and he grew frustrated in trying to get this new laser to cut various wood with out burning. We contacted company for help, and there is nothing they can do!!! What a terrible company. They promise and promote stuff, all BS, and when you ask them to provide the proof regarding what they promoted.....crickets!!! Post here, and maybe we should consider a class action law suit against a company for false claims and advertising. At least maybe we can recoup our investment outlay. We have had the machine for a few weeks now, and engraving.....no problem. Works excellent. Cutting?? Nightmare! Anyone thinking of buying from this company.....I wish I didn't!!!

We had a deal worked out with Hans for a Muse 3D. After agreeing (I have the emails to back it up) to the deal we asked him to send over a payment link. When I looked at the link he had marked up the quote by almost $300. When I asked him about it, he said they pass the credit card charges to the customer. I told him I wasn’t paying anything more than what was quoted (with taxes and shipping). He refused to honor the deal so I went to another company to place the order for the machine. It arrived quickly, but upon inspecting the machine there was damage on the interior. These machines are supposedly QC’d at the factory. The damage to the interior was under a screen and also had to be accessed by a glass door (neither of which were damaged). Because the glass and lcd were I damaged, it makes me believe this was done maliciously in retaliation for buying from another company. Full Spectrum Laser has ignored all attempts to get this corrected. They refuse to send a replacement. They won’t take our calls. DO NOT BUY FROM THEM. Flat out crooks.

I have been using the PS36 for some time now and It works great but I am extremely dissatisfied with their software. Their products don't have any standalone software but instead force you to do everything on a terrible browser interface with very little customization and tools. This awful browser can only be ran off of the processing on the tiny computer inside the laser machine not even allowing you to use the resources of a expensive desktop computer. When putting images in the program it is so fuzzy you wont be able to see anything at a justifiable resolution making it nearly impossible to tune the settings on the photo. There is no way to add or change key binds, and I have emailed them asking to add that feature months ago with no signs of any adjustments

The sales reps are great at following up and blowing your phone up until they get your wire transfer and banking information then they draft whenever they want no matter the contract you sign. They were not supposed to draft a $3,777.00 down payment out of my account until the 1st of march but decided to do it on the 3rd of February. When I contact the sales rep that sold me the machine all I could get is it was " their bad" and he would have someone get back with me from the accounting team. *******BEWARE ********** I am fearful of them having my ACH information at this point. They love to get you on the hook on the "end of the month" deals and then leave you out to dry. Charged over $250.00 to ship the machine and then sales rep won't email or call you back with tracking information. I am tempted to refuse the shipment and then find another provider if this is how Full Spectrum Laser operates sounds like the aftercare is not important to this company at all. Not impressed with their overall customer service at all.

We have had our FS Laser for 3 years. In that time I have replaced the laser tube, the power supply and have been told it was my fault by the "tech support" Needless to say, I would give this machine NO stars if it were possible. Virtual piece of junk. The machine keeps track of "runs" made by the machine. We have had 47 successful operations for this thing. VERY expensive per run when you consider we have spent almost as much fixing this thing as we did on the original purchase. The "Hobby 12x20" may be the most expensive paper weight in our shop.

I would give FSL a star review based on their after sales service and support. That being said, the actual Muse works great (once I got it sorted out), there is good solid - well thought out engineering and manufacturing in the mechanical instrumentation. In my past experiences, there is a reluctance to help when / if they respond to a question in a timely manner, and often the response is some thing like this quote - "Unfortunately we are not equipped to assist you with computer related issues if the laser is functioning correctly." This was in response to a cache question about RE3 not working correctly on my workstation... You would think that they would at least try and help a little bit beyond the scope of the physical LASER cutter. I have had multiple bugs/problems from a Muse drive belt broken on arrival (unpacking) to difficulties in order fulfillment and getting supplies. I've been dealing with machines (high end Workstations, 3D Scanners, 3D Printers, CNC Mills & Lathes) for my small business Zip-Bit, Inc. since 2004 and FSL has absolutely the worst support I've experienced...