Froya OrganicsReviews of froyaorganics.com

I tried this range because I genuinely liked the ethos behind it and believed in the idea of a natural, organic product line. They offered a heavily discounted set if you subscribed, which I went for… but it’s honestly turned into a huge mistake. The whole process feels incredibly misleading. The products caused a severe reaction on my skin, and I’m still dealing with the scarring from a painful breakout. Nothing else in my routine changed except introducing their products, so it’s very hard not to attribute it to them. Then £90 was taken from my account today with absolutely no reminder. They’ve said the renewal email “may have ended up in my junk folder,” but I received every single marketing email — often several a day — so I find that explanation very hard to believe. It feels like a convenient excuse rather than an honest system. On top of that, the order has apparently already shipped, so now the responsibility is on me to return it. Finding the time to do that while working full time, living in a rural area, and caring for children is incredibly difficult. It feels like the burden is pushed entirely onto the customer. What’s been most disappointing is the complete lack of response around their so-called money-back guarantee. It’s promoted everywhere, but when you actually try to use it, it’s impossible to get hold of a real person. Emails go unanswered, the process is unclear, and the whole thing starts to feel dishonest — as though the guarantee exists more for marketing than for genuine support. The subscription cancellation process was also confusing and difficult to navigate, yet they have no problem sending out daily “mindful” or “ethical” marketing emails. The contrast between the image they project and the way they treat customers is quite stark. Please be cautious before signing up.

Quick response. Very helpful. Thoughtful and easy to work with. Love the products and customer service was excellent

Customer service helpful and top notch!

This representative was so quick to respond. They provided clear instructions and handled the issue swiftly and with a friendly tone.

Easy to work with, kind and efficient. what more could you ask!

Initially I did not receive my Froya purchase in Bulgaria. The Froyaorganics team helped me with the matter by resending the purchase (free of charge for me) and within days! Amazing and thank you very much for the good support.

This is the email Froya ignored weeks ago... Hi - I applied a couple of your products to my face and scalp a few hours ago and just woke up with my face and head itchy and on fire. Trying to scrub these irritants off myself every night while the allergic reaction and inflammation compounds is not going to go on for 2 days, let alone 60. I'm not going to let my skin flake off and hair fall out just because a scam company wants me to jump through 60 days of painful hoops. I've read your non-bot reviews. Don't even try to pull that sh!t with me. I'm not falling for broken English or any other bullsh!t. This is an American marketing company that clearly knows nothing about safe skincare. You have 2 options: Send a pre-paid label for the products and issue a refund immediately AND cancel any and all subscriptions/future shipments immediately. Confirmation of this will need to be in writing. Watch me post about what the real Froya experience is like all over Trust Pilot, Reddit, and the BBB. You've already really pissed off a lot of people on there. It wouldn't take much for them to join me in a class action lawsuit. People seriously hate what you have done to them. You have 48 hours to issue that refund. --- And they won't let me cancel because they say I am forced to buy a second 60 day supply. SCAM SCAM SCAM Update: I have left this review in DOZENS of places and magically Froya got back to me to say they are willing to let me cancel my subscription. However, they still haven't allowed me to return the $160+ dollars worth of allergen grease they fooled me into buying. They want to know if I have before and after photos for them. I said, "No, when I woke at 2 am and was trying to scrub this off my burning skin, the absolute last thing I was thinking was 'maybe Froya wants a photo!'" It's up to you if you want to deal with all this. I regret being fooled by them. Also, if you read reviews and they sound like BS bots...well, your gut is probably right...

While submitting an order online during Froya's sale, I decided to go with a subscription. I was going to add a final item, got distracted, and my cart timed out. I submitted another order and needed assistance to combine them into 1 subscription. My experience with customer service was helpful and upbeat and left me with feeling like a valued customer. How refreshing. Thank you so much!