Froya OrganicsReviews of froyaorganics.com

Response from Froya OrganicsFeb 26, 2026

Masha, so glad we could sort that out quickly for you!! Fast and kind is the goal every time, and of course we want everything to be right. And "PS - loving the products" is the best PS we could ask for 😊 All the best, Tobias @ Frøya

Response from Froya OrganicsFeb 26, 2026

Wendy, "best products I have ever used, seriously" and then backing it up with eczema, rosacea, AND sensitive skin all responding well, I can't tell you how much this means!! Looking at your before picture and actually seeing a difference, that is exactly what we work so hard for. A customer for life, we'll be right here for you the whole way!! 🙌 All the best, Tobias @ Frøya

Response from Froya OrganicsFeb 26, 2026

Bianca, quickly and with no inconvenience, that's the dream outcome every time!! So glad it went that smoothly for you. Thank you for sharing! All the best, Tobias @ Frøya

Response from Froya OrganicsFeb 26, 2026

Hei KarieLynn! Responsive and resolved immediately, that's the standard we hold ourselves to. Really glad it landed that way for you. Thank you! All the best, Tobias @ Frøya

Response from Froya OrganicsFeb 26, 2026

Joi, "this company is the best" and you loved both the customer service AND the all natural products, this is everything!! Prompt, friendly, and products you love, that's what we're here for. Thank you so much for this!! All the best, Tobias @ Frøya

Response from Froya OrganicsDec 22, 2025

Hei Noha I’m truly sorry to hear about your experience and completely understand how upsetting this situation must have felt. After carefully reviewing your account, I can confirm that no external or unauthorized access occurred, the attempted charge you mentioned came from your active subscription order created on November 6, 2025. Your subscription was immediately cancelled after you contacted us, and no further charges or shipments were made. Please rest assured that all payments are securely processed through Shopify Payments, which uses industry-standard encryption and fraud protection. I truly regret that your experience left such a negative impression, but please rest assured that even we, as the brand, don’t have access to your payment details. All transactions are fully encrypted and handled by Shopify’s secure system, so your information remains completely protected. Regarding your feedback about the product, our balms are 100% natural and made from rich botanical extracts and oils, without any petroleum or synthetic fillers. They’re highly concentrated, so only a very thin layer is needed for best results. A small amount goes a long way. Warm regards, Erikah Customer Support Manager Frøya Organics

Response from Froya OrganicsDec 22, 2025

Hei, Thank you for sharing your feedback, we’re truly sorry to hear the products didn’t meet your expectations. It’s possible that the result you described comes from using too much product. Our balms are very rich and concentrated, so only a very thin layer is needed. When spread evenly, they absorb beautifully and nourish the skin without leaving any residue or orange tone. A small amount truly goes a long way. Regarding the Satisfaction Guarantee, it’s designed to be fair for both sides. The idea is to try one product first to see if it works well for your skin, and if not, you can request a refund under the guarantee. All details and conditions are clearly explained on our website in the Guarantee section, so customers can review them before purchasing. Please feel free to contact us at [email protected] so we can review your case more closely and talk about your experience in detail. We’d be happy to help you personally. Warm regards, Erikah , Customer Support Manager Frøya Organics

Response from Froya OrganicsMar 2, 2026

So glad you're loving them, Tania! And yes, a little really does go a long way, which is one of my favorite things about the products. Smooth and moisturized is exactly the goal. Thanks for the review!! 🔥 All the best, Tobias @ Frøya