Chrislee
I placed my order more than 2 weeks ago…
I placed my order more than 2 weeks ago and have not received any updates on when it will be delivered. I emailed the support contact available and received an answer that they are looking into it with the warehouse - I have yet to receive any further updates as to delivery date (four days later, and despite me sending daily follow up emails). Not very happy with the customer service. Edit: Froya followed up and made good on the delivery. Thank you.
Response from Froya OrganicsFeb 6, 2026
Hei Chrislee, thank you for taking the time to share your experience. We’re truly sorry for the delay and the lack of updates at the beginning. At that time, your case was already assigned and the agent assisting you was on their scheduled days off, which unfortunately caused a gap in communication, something we’re actively working to improve. Once we became aware of the situation, I personally stepped in to review your case, and we were able to resolve everything together, including arranging delivery around your travel dates and processing the refund. Thank you for your patience and for giving us the opportunity to make this right. We’re always here if you need anything further. Eri Customer Support Manager Frøya Organics