Froya Organics Reviews | Read Customer Reviews of froyaorganics.com

Froya Organics Reviews | Read Customer Reviews of froyaorganics.com

Froya Organics reviews

10,474 approved reviews, newest moderated first

Jenn S.
Apr 28, 2026
Unfortunate break out- great response from company
I was super bummed because I had a reaction to the products and I was super excited about using them. I reached out to Froya and they kindly refunded me for the products. I really wish I could use them, I loved the way the company responded and had a positive experience with them even though I am not able to use the products.
Response from Froya OrganicsApr 28, 2026
Hi Jen, good morning! Thanks for reaching out. As our team is spread across different time zones, we’re just starting our day now, but please don’t worry, we’ll be getting to your request right away. Best Erikah Customer Support Manager
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Nikki
Apr 28, 2026
Fantastic customer support and…
Fantastic customer support and response. Much appreciated and love the product!!
Response from Froya OrganicsApr 28, 2026
Thank you so much for this!! It genuinely means a lot to know the support experience hit the mark. And so glad you love the product! We're always here if you need anything. All the best, Tobias @ Frøya
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Jamie
Apr 27, 2026
I appreciate the kind and quick help…
I appreciate the kind and quick help adjusting my subscription. I didn't realize I had a subscription u til I received an email that both order was processing. The creams didn't agree with my skin. I was able to get the shipment stopped and a refund started.
Response from Froya OrganicsApr 28, 2026
Hey Jamie! Really glad we could catch that in time and get the shipment stopped for you. Not every product works for every skin type and that's totally okay. Getting you sorted quickly is exactly what we aim for, and we're happy the refund is on its way. Thanks for reaching out and giving us the chance to help! All the best, Tobias @ Frøya
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Camille
Apr 27, 2026
Très bonne expérience
Très bonne expérience. La première livraison n’a pas abouti mais Froya m’a renvoyé les produits et s’est assuré qu’ils arrivent bien cette fois-là. Service client très à l’écoute.
Response from Froya OrganicsApr 28, 2026
Merci beaucoup Camille!! Désolé pour le souci avec la première livraison, mais vraiment content qu'on ait pu vous renvoyer les produits et que tout soit bien arrivé cette fois. C'est exactement ce qu'on essaie de faire, s'assurer que vous recevez vos produits quoi qu'il arrive. Merci pour votre confiance! All the best, Tobias @ Frøya
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Michelle S.
Apr 27, 2026
Excellent customer service.
Excellent customer service. Michelle Siebert
Response from Froya OrganicsApr 28, 2026
So glad to hear that, Michelle! That genuinely means a lot to the whole team. Thanks for taking the time to let us know 😊 All the best, Tobias @ Frøya
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Hillary
Apr 27, 2026
Excellent Customer Service
My skin is quite sensitive and I unfortunately had an allergic reaction to the product. I had not managed to cancel my subscription in time before the next product shipped. When I saw that it had shipped, I replied to the email asking for help. The customer support agent, AR, was kind and helped me immediately by cancelling my subscription and intercepting the recent order, cancelling it, and refunding it. My experience was very positive and I am grateful to the company for having such helpful and friendly customer service staff!
Response from Froya OrganicsApr 28, 2026
Hey Hillary! First, I'm really sorry to hear about the allergic reaction. Sensitive skin can be so unpredictable. So glad AR was able to step in quickly and get everything sorted out for you. That's exactly the kind of support we want everyone to have. Thank you so much for sharing this, it really means a lot to us!! All the best, Tobias @ Frøya
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Dawn I.
Apr 27, 2026
Fantastic customer service
This was one of the best customer service experiences I’ve ever had. They responded quickly and was able to help asap
Response from Froya OrganicsApr 28, 2026
Wow, "one of the best ever" is such a thing to say, Dawn!! That made my day. Being quick and actually helpful is what we're always shooting for. Thank you for sharing this! ❤️ All the best, Tobias @ Frøya
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Alexie
Apr 27, 2026
Incredible customer service!!!
Amazing customer service! I had a question about shipping and they responded very quickly and made the appropriate changes to my account so that we would ensure my order would be shipped to the correct address. I’m very pleased with my experience and looking forward to trying out these wonderful holistic products. I trust that FRØYA truly aligns with my lifestyle and I’m grateful to have found them! -Alexie
Response from Froya OrganicsApr 28, 2026
Alexie, this is so wonderful to read!! Getting your shipping address fixed quickly so your order lands in the right place is exactly the kind of thing we want to nail every time. And the part about FRØYA aligning with your lifestyle? That genuinely means so much. Can't wait for you to try everything! 🔥 All the best, Tobias @ Frøya
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