Froya OrganicsHandmade skincare from arctic plants. Stop aging, rosacea, acne, psoriasis, eczema, dark circles, joint pains, and eye bags in days. 0 water, fillers or nasty chemicals used. 80,000+ women with transformed skin. Better skin in 60 days or money back. Free shipping on all orders over $40.
Froya Organics (froyaorganics.com) has 10,474 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Jennifer D.
I was offered a small discount and great communication
Response from Froya OrganicsJun 11, 2026
Hey Jennifer! Great communication and a little something extra, that's what we love to offer. Glad it worked out well for you! All the best, Tobias @ Frøya
Nad
Very good customer service who is friendly and quick & takes the customer's issues seriously. I appreciate the swift responses and help and am looking forward to receiving my first Frøja delivery.
Response from Froya OrganicsJun 12, 2026
Hey there! Thank you so much for sharing this!! It means a lot that the team could give you a smooth experience before your first delivery even arrives. Can't wait for you to get your hands on the products!! All the best, Tobias @ Frøya
Ji Y.
Really good experience with the customer service rep. They were attentive and did their best to help.—J.K.
Response from Froya OrganicsJun 12, 2026
Thank you so much for this! Really glad the team was attentive and worked hard to help. That's exactly what we aim for every time. 😊 All the best, Tobias @ Frøya
Donna M.
I received my order the other day and was troubled when I opened my package to find that one of the products had leaked quite a bit from shipping. I took a picture and notified Froya Organics Support right away. I received an email the very next morning telling me that they were sorry that I had received my product in that condition and a new one would be sent out right away. I am so grateful for a company that respects their customers so greatly. Thank you, Froya Organics for caring!
Response from Froya OrganicsJun 12, 2026
Donna, this made my heart happy to read!! A leaked product is so frustrating and the fact that you reached out right away and heard back the very next morning with a replacement on the way, that's exactly how we want it to go. Thank you so much for sharing this!! All the best, Tobias @ Frøya
Victoria
I ordered 2 different products from Froya having seen some great reviews on Instagram. After I placed my order I received a confirmation and then a few days later i received another email requesting some information due to a customs block - I was a bit suspicious of this so I contacted the support email to understand if the request was geniune. I was replied to almost instantly from Erikah who immediately put me at ease and assured me the email was genuine, she checked and had the confirmation from their warehouse. I provided the info as requested and Eri followed up with me after - it turned out to be a bit of a nightmare with the customs block and the issues seem to stem from the carrier not providing accurate information however what I can say is that Eri kept me updated and reassured throughout. Eventually it looked like the package was going to be returned due to the block and Eri organised a refund for me, she even offered to send another product to me using a different carrier to see if this was a better service. I have now received the original package and the products are so far lovely to use but the real highlight here has been Eri, she has been kind and courteous throughout the whole experience and worked hard to ensure I had a good experience despite the carrier issues. She is an absolute asset to Froya and I hope as a company they continue to see the value in having such employees on staff. I will definitely order again in future!
Response from Froya OrganicsJun 12, 2026
Victoria, wow, thank you for this incredible review!! Customs situations can be such a stressful maze and I'm so glad Eri was able to navigate it with you every step of the way. She really is an absolute star and I'll make sure she sees this. The fact that you received your package and are enjoying the products after all of that is just the best possible ending. Can't wait to have you back!! All the best, Tobias @ Frøya
eb
Terrible customer service. Sent me a different brand to the Froya brand and refusing to acknowledge and initiate a return for refund despite having evidence !
Response from Froya OrganicsJun 11, 2026
Hei eb, We are very sorry to hear about your experience. Based on your review, it appears that the product you received was not a Frøya Organics product, as you mention receiving a different brand altogether. We sincerely regret that you may have encountered a seller presenting products in a way that caused confusion regarding their origin. Unfortunately, we are unable to process returns or refunds for products that were not sold or fulfilled by Frøya Organics. Because the item received is not one of our products, we do not have the ability to verify, return, or refund the purchase. We always recommend purchasing through our official website and authorized sales channels to ensure product authenticity and to guarantee that we can provide full customer support if any issues arise. If the item was advertised to you as a Frøya Organics product, we encourage you to contact the seller or marketplace directly to request a refund and report the issue. We are very sorry that you are going through this situation Frøya Organics
Necole K.
Great Customer Service! Quick, responsive, friendly... just what I needed!
Response from Froya OrganicsJun 12, 2026
Quick, responsive, and friendly, that's the trifecta!! Thank you so much, Necole. Really glad we could be what you needed. All the best, Tobias @ Frøya
Lori H.
Assistance was prompt and thorough.
Response from Froya OrganicsJun 13, 2026
Prompt and thorough. That's exactly what we aim for, Lori. Thank you so much for letting us know! All the best, Tobias @ Frøya
