S T.
A few difficulties encountered but eventually resolved
Do NOT touch this company. The anti wrinkle cream scratches like sand in it. I did not realise I had a subscription and received 3 more creams in the post. I contacted them the day the second parcel arrived and they are refusing for me to return the 3 new creams to them. If you look at the small print on their website they refuse refund for any products after the first purchase. Surely this is breach of statutory rights. A VERY expensive mistake for products that are not useable. I have NEVER been refused to return and refund a product ever before. The company reply saying we understand but no you cannot return it - just enjoy the product! UPDATE- I have now had good communication with Froya support today and they are working towards resolving some of the issues. The sand type feel of the anti-wrinkle cream is apparently due to changes in the beeswax and heating will help soften and remove them. They have now said they will honour the guarantee refund for the first pot I ordered and tried as it is within the 90 days. I am stuck to pay for the 2nd pot I ordered at the start - there is no return for this. I am hoping that the order I received yesterday and have now returned in the post will get back to them safely and a refund will be forthcoming. I will update this review once it has. UPDATE- As they said they would the company have now refunded. It would have been great had I not had the difficulties encountered but I am now satisfied with their response.
Response from Froya OrganicsJun 22, 2026
Hello, S Taylor We're sorry to hear about your experience. From your update, it sounds like we've been able to make some progress in resolving the concerns you raised, and we're pleased to hear that communication with our support team has been helpful. We understand there are still some outstanding matters being finalized, particularly regarding the returned order, and we'll continue working to ensure everything is resolved as smoothly as possible. We sincerely hope that your overall experience with Frøya will become a more positive one as these remaining issues are addressed. If there is anything further we can do to help, please contact us at [email protected] and ask to speak with a manager. Kind regards, Frøya Organics