Shawna K.
I had been trying to cancel my…
I had been trying to cancel my subscription and couldn't find it on the website... so I emailed them and let them know I needed to cancel. They responded quickly letting me know it was canceled by them for me. I do wish A: they gave you a week heads up on the subscription renewal cuz now I got charged for another item that I won't use and B: they made it easier to cancel on the site... but all in all just glad the cx service was good! I'd actually prefer to return the product for a refund so it doesn't go to waste... is that an option??
Response from Froya OrganicsOct 9, 2026
Hey Shawna, thank you for the honest feedback, this really helps us improve. I'm glad our team got your subscription cancelled quickly once you reached out, but I hear you on wanting a heads up before renewal and an easier way to cancel right on the site. I'll pass that along because you're right, it would make things so much smoother. Thanks for sticking with us through the hassle.



