Froya OrganicsReviews of froyaorganics.com

Great Customer Service experience.

My experience with Froya has been great! I ordered eight jars and two arrived broken. Froya was wonderful at working with me to quickly replace them. I’ve been using the products for a week now, and my skin is looking brighter and I swear my wrinkles are already less. I highly recommend Froya to anyone!

Absolutely amazing customer service! Very attentive and quick to respond to my email. Very helpful and overall great experience.

Had an issue with my order but customer service support was quick to respond and help resolve the issue. Also had some questions on managing my subscription and they were quick to respond and help there as well.

My first order arrived and I was super excited to try Froya. But when I opened the package one of the bottles was broken. I immediately took a picture and emailed customer support and they directed me to the help team within 10min of emailing them. I received a beautiful message from Varinea 🌻. She was on it and mailed my new product out. What a great first experience with the Froya team. Now looking forward to better looking skin on this Froya journey. XXX Tanyah Jackson

I was so excited to receive my order only to find one of the jars (eye cream) was broken. I emailed customer service and they responded right away and within 24 hours a new jar was being shipped.

After I ordered, I read a bunch of negative reviews and was nervous that I got scammed. The first day I tried it, I was thinking I didn't like it because it was "greasy"...apparently I put way too much on. 😅 I cut way back, use a little water on fingertips to spread easier and don't put any on my nose. It's been only one week and I see an improvement in my skin!!! Maybe its not for everyone but I am absolutely a believer!!!

I recently tried to cancel a product very soon after I had ordered, it was the hair trio as I realised the serum was oil-based which meant I would need to wash my hair every day after use, so not suitable for me. I was told the order was already on its way but to contact froya support, I did this and was told that I could refuse the package on delivery and it would be returned to sender and I would be refunded. I was also told by J Mick that ...''Thank you again for your patience, and please remind us on Monday so we can make sure everything is taken care of for you 💛'' I did this but have had no reply and even the automatic reply email has not come back, I tried several more times but the same, I then found another email address to contact 'help @froya'' and explained the situation but also no reply. I am beginning to think I cannot now trust them . The day after writing this review Froya answered all 3 of my emails , they apologised for the delay in answering and gave me an immediate refund, thankyou.