Froya Organics Reviews | Read Customer Reviews of froyaorganics.com

Froya Organics Reviews | Read Customer Reviews of froyaorganics.com

Froya Organics reviews

10,474 approved reviews, newest moderated first

KATHLEEN N.
Jul 16, 2026
Great customer service
When received my product, I had a damaged item. I emailed customer service right away to see what I needed to do. Ale was the person that helped me. I was told I would be getting a new product straight away. I was also told to keep my damaged item and not to send it back. I am very pleased with the service I received from Ale. She ( I hope I'm correct) kept me updated by email. This is something unusual in customer service. The emails were personal not canned text! Thank you Ale!!
Response from Froya OrganicsJul 17, 2026
Kathleen, thank you for such a detailed review!! So sorry your product arrived damaged, but really glad Ale got a new one sent out right away and made it easy by letting you keep the damaged item instead of dealing with a return. And yes, Ale is wonderful, those personal email updates are very much her style, not some canned script. I'll make sure she sees this. All the best, Tobias @ Frøya
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Customer
Jul 16, 2026
Very helpful with quick turnaround time.
Very helpful with quick turnaround time.
Response from Froya OrganicsJul 17, 2026
So glad to hear it, thanks for the kind words! Quick turnaround is exactly what we aim for. All the best, Tobias @ Frøya
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customer
Jul 16, 2026
As much as awesome customer service!
As much as I loved the Froya product feel, my skin did have a reaction. Customer service was amazing and very responsive. I highly recommend giving them a try. Pamela
Response from Froya OrganicsJul 17, 2026
Hi Pamela, thank you for sharing this. Sorry to hear your skin had a reaction, that's not the experience we want for anyone. Really glad the customer service team was quick and responsive in helping you through it though. Thanks for recommending us despite the hiccup, that means a lot. All the best, Tobias @ Frøya
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Charlotte Van H.
Jul 16, 2026
Very disappointing experience with…
Very disappointing experience with Froya Organics. I received a package that I never ordered and was shocked to find out that it was apparently linked to a subscription I never signed up for. I never gave permission for this, and I find it completely unacceptable. When I tried to cancel the subscription through the website, I repeatedly received the message: “Oops, something went wrong.” This makes it impossible to cancel in a normal way. This way of handling customers is extremely frustrating and feels very misleading. Sending unwanted packages and making cancellation difficult is not an acceptable business practice. I expect Froya Organics to resolve this immediately, cancel any alleged subscription, and stop any further charges or shipments. I hope this issue is taken seriously, because customers deserve transparency and fair treatment.
Response from Froya OrganicsJul 16, 2026
Hei Charlotte, We're truly sorry for any inconveniences that this may have caused. We'd truly appreciate the opportunity to learn more about your experience and make it right for you. If you're willing, please allow our Customer Support team to contact you directly so we can better understand your concerns and see how we can help. Kind regards, Frøya Organics
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Keeley M.
Jul 16, 2026
Not worth it.
I've been using their products for a month. I need really hydrating products as I have dry skin. These fall very short. I had many breakouts which is very unusual for me and my skin felt dehydrated. The under eye balm did seem to lessen my dark circles but it wasn't a game changing amount. For the price, these products are not worth it.
Response from Froya OrganicsJul 16, 2026
Hei Keeley, We're truly sorry to hear that our products weren't the right fit for you. Every skin is unique, and while our products have helped many customers achieve healthier, more hydrated skin, we understand they may not be the perfect match for everyone and that's completely okay. Our formulas are intentionally rich in natural, nourishing ingredients designed to deeply hydrate and support the skin barrier, which means their texture can feel different from more conventional skincare products. We'd truly appreciate the opportunity to learn more about your experience. If you're willing, please reach out to our Customer Support team so we can better understand your concerns and see how we can help. Kind regards, Frøya Organics
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Beth
Jul 16, 2026
Wonderful product and customer service!!
Wonderful product and customer service!!
Response from Froya OrganicsJul 16, 2026
Hey Beth! Thank you so much for this!! Comments like yours make our whole team smile. So glad you're loving the product and that our customer service team took good care of you. All the best, Tobias @ Frøya
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Sue M.
Jul 16, 2026
I received a damaged product
I received a damaged product, after just a couple emails a replacement was in the mail. Very responsive and quick to resolve the situation.
Response from Froya OrganicsJul 16, 2026
Hi Sue, thank you for sharing this! I'm really sorry the product arrived damaged, but I'm so glad our team got a replacement out to you so quickly. That's exactly how we want things handled when something goes wrong, no hassle, no long wait. Thanks for giving us the chance to make it right! All the best, Tobias @ Frøya
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Devan
Jul 16, 2026
So far so good
So far so good! I’ve been using the aging skin routine for about 3 weeks and I love how smooth my skin feels. The day glow leaves my face glowing so much that I feel confident without wearing makeup.
Response from Froya OrganicsJul 16, 2026
Hey Devan! Three weeks in and already glowing, that's amazing to hear 🙌 The Day Glow does that for a lot of people, but it never gets old hearing that someone feels confident without makeup. Thanks so much for sharing this with us! All the best, Tobias @ Frøya
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