Handmade skincare from arctic plants. Stop aging, rosacea, acne, psoriasis, eczema, dark circles, joint pains, and eye bags in days. 0 water, fillers or nasty chemicals used. 80,000+ women with transformed skin. Better skin in 60 days or money back. Free shipping on all orders over $40.
Froya Organics (froyaorganics.com) has 10,474 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
froyaorganics.com
Website
froyaorganics.com
Category
Cosmetics & Makeup
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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The products are great, and the support is fantastic. They’re incredibly responsive and help you out immediately if you need assistance. Thank you very much!!!
Sabrina R.
Response from Froya OrganicsSep 4, 2026
Hey Sabrina! This made my day!! 🙌 So glad you're loving the products and that our team has been quick to help whenever you need it. That's exactly the experience we want people to have. Thank you so much for taking the time to write this. All the best, Tobias @ Frøya
KT
Kat T.
The expertise was very helpful and…
The expertise was very helpful and promptly resolved
Response from Froya OrganicsSep 4, 2026
Hey there! So glad the team could get this resolved for you quickly. Thanks for the kind words. All the best, Tobias @ Frøya
SL
Shannon L.
Apparently when you place an order…
Apparently when you place an order theres a checkbox somewhere that auto enrolls you into a "subscription". I haven't gone back on their site so it might be glaringly obvious but I missed it. None the less, when I got an email that the second shipment was about to be sent and I was charged again, I contacted them immediately to cancel the shipment and refund my money. The product had not been sent yet....they said "sorry, it's too late, we can't refund it, and since it's your second order, you're not eligible for a return or refund. Thats on the first order only." Watch out for the sneaky subscription option. Its a scam.
Response from Froya OrganicsSep 4, 2026
Hei Shannon,
It is important to clarify that our subscriptions are opt in (the toggle that's above the add to cart button, when enabled it also explain the perks and benefits) and are intended to make using our products a hassle-free experience complemented with some extra perks, which we clearly explain on our website. And most importantly, we DO send reminders from [email protected] before the next recurring order ships in case that there's a change of mind. We also have self-service options available in the Customer's portal.
We'd truly appreciate the opportunity to learn more about your experience and make it right for you. If you're willing, please allow our Customer Support team to contact you directly so we can better understand your concerns and see how we can help.
Rest assured that we are a human operation and the only thing where AI help us is with our chatbot on our website. The actual conversation happens internally when we are given the opportunity to make things right for our community, and we look forward to working with you to resolve this the best way possible. We are also available for assistance at [email protected].
Kind regards,
Frøya Organics
KL
Kara L.
Very helpful…
I had a very pleasant email conversation this afternoon about my subscription status. VN was quick, efficient, and quite pleasant in handling my dilemma. More customer service experiences should be exactly like the one I experienced today! Thank you, VN!!
KL
Response from Froya OrganicsSep 4, 2026
So glad VN could take care of your subscription question so quickly and pleasantly!! We really care about making those conversations easy, so this is awesome to hear. Thank you, Kara! All the best, Tobias @ Frøya
LL
Louise L.
Det er desværre et fupnummer
Det er desværre et fupnummer, hvor du uden at vide det, bliver koblet op på et dyrt abonnement.
Response from Froya OrganicsSep 4, 2026
Hej Louise,
Det er vigtigt at præcisere, at vores abonnementer er tilvalgsabonnementer og har til formål at gøre brugen af vores produkter til en problemfri oplevelse suppleret med nogle ekstra fordele, som vi tydeligt forklarer på vores hjemmeside. Og vigtigst af alt, sender vi påmindelser fra [email protected], før den næste tilbagevendende ordre sendes, i tilfælde af at du skulle ændre mening. Vi har også selvbetjeningsmuligheder tilgængelige i kundeportalen.
Vi vil virkelig sætte pris på muligheden for at lære mere om din oplevelse og gøre det rigtigt for dig. Hvis du er villig, bedes du give vores kundesupportteam tilladelse til at kontakte dig direkte, så vi bedre kan forstå dine bekymringer og se, hvordan vi kan hjælpe.
Du kan være sikker på, at vi er en menneskelig virksomhed, og det eneste, hvor AI hjælper os, er med vores chatbot på vores hjemmeside. Selve samtalen foregår internt, når vi får mulighed for at gøre tingene rigtige for vores fællesskab, og vi ser frem til at samarbejde med dig for at løse dette på den bedst mulige måde. Vi er også tilgængelige for assistance på [email protected].
Med venlig hilsen,
Frøya Organics
GH
Gaby H.
Froya was very helpful and help me to…
Froya was very helpful and help me to resolve my issue with updating my address.
Response from Froya OrganicsSep 4, 2026
Hey Gaby! Glad we could help get your address updated without any hassle. Thanks so much for the kind words! All the best, Tobias @ Frøya
TW
Theresa W.
Very friendly and fast helping
Very friendly and fast helping
Response from Froya OrganicsSep 4, 2026
Thank you, Theresa! So glad to hear it. All the best, Tobias @ Frøya
CG
Cecilia Garcia R.
My products were MIA
My products were MIA. They were very helpful and instructive and answered me promptly. Great customer service!
Response from Froya OrganicsSep 4, 2026
Hey Cecilia! So sorry your products went MIA for a bit there, but really glad our team was able to jump in, explain things, and get you sorted quickly. That's exactly the kind of support we want to give. Thanks for the patience and the kind words! All the best, Tobias @ Frøya
