Froya OrganicsReviews of froyaorganics.com

I love the way my skin feels now and the beautiful glow.

Jason and Ale are fantastic!!! When my package was delayed because of a delivery error, they stayed in constant touch and kindly offered offered to send me either a refund or a new item (at no charge)! Fortunately, the package turned up a week later, but I was delighted with the customer support. Jason and Ale reassured me that customer satisfaction is Froya's top priority, and it is absolutely true!!! Froya has the best customer service ever!!!

I have always received the best service by Froya! This time I asked if by any chance they could replace a muscle and joint balm which has been crashed by the mail service and Froya didn’t hesitate in accepting to do so. Oh, and this was the second time I ordered the muscle balm, which I use to massage my 11yo daughter who used to struggle a lot with growing pain behind her knees and after using this muscle and joint balm, it stops a few minutes later. JS

Really pleased with the prompt response from Froya, they responded sooner than expected. They acknowledged my request and made the change so willingly, really pleased with such positive and supportive customer service!

Be very careful when ordering – check whether you are subscribing I placed my first order with Frøya Organics on 7 July 2026. At the time, I believed I was simply purchasing the products I wanted. Two months later, I was surprised to discover that another order had automatically been created and SEK 1,366.76 had been charged to my payment method. Only after investigating my account did I discover that the system showed that I had a subscription with an automatic order every 60 days. I genuinely do not remember knowingly choosing a recurring subscription or understanding during my original purchase that I was authorizing a new order and automatic charge every 60 days. The company says that it sends a reminder seven days before the next subscription order. I did receive an email seven days beforehand, but the subject line was: “Your bonus gift ships soon🎁” I did not understand from this subject line that this was actually a billing reminder warning me that another paid subscription order was about to be created and my payment method charged. When I noticed the charge, I immediately cancelled the subscription and contacted customer service asking them to cancel the new order and refund SEK 1,366.76. They told me that the order could no longer be cancelled because it had already been processed, and offered me a 30% refund if I kept the order. I have now asked the company to provide evidence showing exactly how the recurring subscription was presented during my original checkout and how I explicitly consented to being charged every 60 days. I am sharing my experience so that other customers know to carefully check whether they are making a one-time purchase or signing up for a recurring subscription before completing their order. I will update this review if the company resolves the matter or provides the requested documentation.

I would like to make a special mention of the customer service department, specifically J. Mick, who handled my inquiry and helped me in an extremely polite, friendly, and reliable manner. I had received an unrequested product package, and they were very quick to respond and provide a solution. The full refund was processed the very next day after I returned the unopened package. Very professional. Thank you

Very helpful indeed!

Great products that deliver on the promise and excellent after sales customer support.