FrontReviews of front.com

please improve document editing functions

Would like to see that pinned comments remain at the bottom of each new email. This will allow our team to work more in harmony as new information comes in on projects we are working on.

While we love Front, the restrictive "annual-only" pricing model is causing us to reconsider using the service after our current renewal period ends.

The desktop product is great (5*). The mobile app is ok (3-4*). However we've found their marketing and billing teams lacking in integrity, causing multiple unpleasant experiences (1-2*). Their upsell efforts go beyond cheeky, they're downright dishonest. We've felt this way on more than one occasion. Most recently they offered us a 20% discount to pay for a year in advance. We did this. 8 months later they started charging us monthly again. I challenged this, was fobbed off a few times, then told nothing they could do about it/it was my fault. Eventually after getting very angry they rectified it. The product is good, but you need to keep your wits about you with this company. Unfortunately they've demonstrated on several occasions they cannot be trusted, so proceed with caution.

- Missing key features at scale; - Accounts & contact management should be improved; - We couldn't use sequences as it didn't allow CC. I want to send messages to a group of people, not a specific individual. - Salesforce integration was terrible when we started but broke early this month when we tried to revisit; - Front is missing the mark on some core problems that other tools are solving better. - Rules are lovely, and the integration with Zapier is almost critical. But it would help if you considered investing more in their flexibility; - No integration with Tray.io; - Lack of integrations that are useful and deeply tied to the product is a concern. It is ok, integrations are very hard. - You should revamp the UI/UX of your settings. It needs to be heavily improved for clarity.

I do not like the side bar edit update! It should have remained the same. It's just having to do an extra click to save. When all we had to do was click or unclick. We can't see why emails are getting bounced back, no reasons listed. I guess there was another new update. When we copy an email and paste it to a new email, the font style and size is changed.