FrontFront is a customer communication hub that surrounds every high-stakes conversation with team collaboration capabilities and contextual data to ensure responses are always fast, accurate and deeply personalized. Front’s modern interface is inspired by email clients, which team members love because it’s familiar and easy to use. Behind the scenes, powerful automation capabilities eliminate manual workflows across systems, and detailed analytics make it easy to improve team performance and the health of customer relationships. To learn more, visit https://front.com/
Front (front.com) has 295 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Showing 38 reviews with 1 star · Clear filters
Blake A.
Currently purchasers of this software (Admins) are able to add Seats for additional users anytime, but unable to reduce the number of Seats in Front during an annual term. Please allow Admins to reduce the number of Seats in Front during an annual term. This request has also been made via email to Customer Support and via an Enhancement Request ticket. Thank You!
Remco B.
After using Front for six years and paying €12,000 per year, it has become clear that the company is only proactive when it comes to payments or pushing upgrades. The pricing model is no longer competitive, and the level of customer support falls short of expectations. There are now plenty of alternative solutions on the market that offer a better pricing structure, features, and far superior support. If Front continues on this trajectory, I don’t see a promising future for the company.
Response from FrontDec 1, 2025
Hi Remco, thank you for taking the time to share this feedback. I’m really sorry to hear how disappointing your experience has been, especially after being with us for so long. Your comments about pricing, communication, and support are important and will be shared with the right teams internally. We genuinely appreciate the time you've spent with Front and take this perspective seriously as we work to improve. Please don't hesitate to reach out if we can assist further.
Louisa T.
worst customer support ever
Tom H.
Predatory pricing that lures in small businesses and absolutely bends them over as they grow. Do not make the mistake of committing to this company.
Response from FrontOct 28, 2025
Hi Tom. Thank you for taking the time to leave us a review. I’m sorry to hear you feel this way about your experience. We never want our pricing to come across as unfair or misleading, and I completely understand how frustrating this must feel. Our goal is always to provide transparent pricing that reflects the value and support we aim to deliver as teams grow. If there any specific details you like to share with our team, please feel free to contact us at [email protected] and we'l be more than happy to discuss further. Thank you.
Dave T.
Our company spends $40,000 per year for front - and front does NOT offer ANY phone support. Their "search" functionality only halfway works (emails only, not "Discussion") and you have to @ tag everyone for them to get notifications. Poorly planned application that costs WAY too much money. I'll do my best to make sure no one uses this app in the future.
Response from FrontOct 29, 2025
Thank you for taking the time to share your candid feedback regarding our application. We understand your frustration, especially given your company's significant investment, and we take your concerns seriously. We want to address the points you raised directly: Phone Support: We appreciate you highlighting this, and we want to be upfront: our strategic focus remains on digital support channels (live chat, email, and comprehensive documentation). We do not offer phone support, and we have no plans to introduce it at this time. This model allows us to deliver high-quality, documented support efficiently across our global user base. Search Functionality: We apologize for the confusion here. Our search feature does include Discussions; however, we recognize the process is not intuitive. To search discussions, you need to add the channel type filter to the search query. Notifications: Your feedback regarding the need for @mentions to ensure visibility is valuable and has been passed to our product design team. We are committed to delivering a high-value product. Your feedback actively helps us achieve this goal.
customer
Customer service is almost non-existent. Cannot get anyone on the phone or to screenshare for initial setup of email channels and inboxes. Every few days someone will send a link to cryptic instructions on their website.
Response from FrontOct 23, 2025
Hi there, thank you for taking the time to share your feedback. I’m really sorry to hear about your experience getting set up. While our Support team doesn’t currently offer phone or video support, we’re always happy to assist via email. Our team is available 24 hours a day, Monday through Friday, so you can reach us anytime during those hours for help with setup or any other questions. We also have detailed step-by-step guides and live office hours hosted by our Product Education team if you’d like a more interactive walkthrough. You can find our upcoming sessions here- https://community.front.com/events?tab=upcoming. Thank you!
Jazzmin W.
The new interface that you are forced to use is not streamlined and efficiency went out the window. Everything blends in together and the search tool is not as conveniently located; you will need to exit out one too many times. The tag option is one too many clicks.
Briana W.
The new UI is unusable. It has massively slowed down our work processes and decreased our productivity. It is visually illegible whether you choose dark or light mode - hard to tell which emails are unread, categories are now combined, tagging emails requires an extra click, search is hidden, etc. I had no issues with the previous UI but this version is horrid.
Response from FrontAug 8, 2025
Hi Briana, thank you for taking the time to leave us a review and share your feedback. We’d be happy to help address the issues you’re experiencing. Please email [email protected] so we can assist you further. Thanks again.