FrigidaireReviews of frigidaire.com

Purchased fridge in January, 6 month later it broke!!! Called customer service, had to wait a week for technician to come, he had no idea what to do, called “master technician” who gave him instructions over the phone. They end up ordering parts, radiator, witch came in two weeks later, than I had to wait another week for someone to come out and install it. At this point I was without fridge for 4 weeks. But that’s not the end!!! 3 weeks later it started to make noises, two days later it broke🤬🤬🤬 so I’m trying to contact customer service again, unfortunately “ because high volume of calls they can’t take my call at the moment” !!! THE WORST CUSTOMER SERVICE EVER!!!

Dismal experience with Frigidaire. We reported our fridge broken on 26th July. On 2nd August a technician attended and said fridge needed part - part was ordered. On 8th August a technician re-attended for the second time to replace part. Wrong part had been ordered. Correct part ordered but reported to be on back order. Appointment rescheduled to fit new part on 19th August. We contacted Frigidaire by telephone again and were assured if the part was not available in 10 days they would provide us with a new fridge - but ten days from this phone call - not from 3 weeks ago when we first reported the fridge broken - crazy. On 18th August the appointment which was meant to be the following day was rescheduled to 15th September. At this point we have been without a fridge for over 3 weeks and Frigidaire expect us to survive without it until 15th September. This is over 7 WEEKS since we reported the fridge broken. Frigidaire assured us on 8th August they would provide us with a new fridge. We then contacted Frigidaire over Facebook messenger and advised them Home Depot (where the fridge was purchased from) could deliver us a new fridge by 24th August. We were advised our case will go onto file for replacement review - which in itself is ridiculous as we reported it broken 3 weeks ago. Contacted Frigidaire again over chat on their website who tell me the fridge is under replacement review and this will take another 3 - 5 business days. I've lost over $200 worth of freezer goods and have now been without a fridge for a month. Utterly appalling company who don't care about their customers.

Dreadful experience. 2 defective $500 microwaves. Customer service is so rude and unhelpful. Never buying Frigidaire again. NEVER.

The Customer service is the Worst, always something else you need to have to book a service tech. Freezer is less than 2 months old and their tech has been out twice with no results. Freezer constantly runs. Will not exchange or update warranty. Just wants to keep sending someone out. NEVER AGAIN

Waited from 12-5 for a service visit. Tried to call for a status and got a voicemail. No call, no updates. At 4:55 received a text explaining why they missed the appointment. Won’t be able to come out until 08/19. These people are a joke. Never, never again will I buy their products.

We moved into our new home Dec 22th 2020. All of our appliances are Frigidaire. No immediate issues with the appliances. We did notice our "self leveling" washer would walk across the floor during spin cycle. Fast forward several months and it quits, mid cycle. I called Frigidaire and found out it was already out of warranty. We paid out of pocket to have it repaired. This month, our dishwasher starts smelling like something inside is burning and begins to leak, everywhere. Again, I call Frigidaire, again already out of warranty. Again, I'm paying a repairman. Our stove has always been too hot burns things, if you don't adjust cooking temperatures and times. I will. NEVER BUY FRIGIDAIRE AGAIN. ALSO WOULDN'T RECOMMEND THEM, TO ANYONE.

We bought an induction stove in Nov. 2021. We replaced all our cookware, have expensive pots. The information about the stove is deceiving - the coils of the largest 12 inch heating circle are only 8 inches, the same with all the rest. As a result the food burns in the center, the food on edges are raw. The pans and pots are perfectly flat and cast iron. Forget about crepes, pancakes, ... and I don't even say anything about nice food. Only soups can be cooked, or water boiled. We lost countless hours calling customer service, had 5 technicians from different companies for the last 7 months. They can do nothing about the stove, and filed for replacing. There were several times when the customer service couldn't find records, or would delete the history. After hours and hours of waiting on the line, then absolutely wasted time with agents who resolve nothing, but just put you through the same cycle of questions, and suggesting new technicians, and even approving last time the replacement, which was canceled when we went for it to the store; we are still battling to get to talk to a manager or supervisor who hopefully can do something. Don't buy from them. They wasted more money on technicians and customer service guys that our stove costs. They absolutely are not interested in their customers. If there will be a long battled positive outcome we would request for a refund, as we don't want any of their products anymore. And they only suggest replacing by their brand not others. Like a lady in of the comments suggested: keep your sanity and your valuable time. We have been polite, patient and waiting for more than 7 months, feeling like a soccer ball kicked back and forth from Customer service to tech companies, and the cycle repeats every time. Same questions, no records or pictures the technicians sent to them, no videos we sent... only agents change every time, and their English is terrible.

Ditto x 10 for all comments below. Induction cooktop never worked from day 1. Also oven door damaged on delivery. Taken +3 months and dozens of calls to sort the former but they have now lost the complaint on the latter so I have to start again. Dreadful. Avoid if you value your sanity. And Home Depot were no help whatsoever. Shame on them to even carry Frigidaire products.