Becky M.
The good, bad & ugly!
The good? There is literally nothing I've found that completes with the quality and finished product of these pieces. It's why I've ordered five, and I'm about to do a custom piece. It's just outstanding. The bad? The creation and shiopping time can be quite long. Worth the wait, but you're gonna wait. The ugly? Forget about returns. And the promised piercing advisor service only allows you to pay more to make changes to the piece you otherwise cant return or amend. I understand the policy, but I don't love it at all.
Response from Fresh Trends Fine JewelryJul 17, 2026
Thank you so much for taking the time to share such an honest review. It truly means a great deal to us that you've chosen FreshTrends for five pieces and are already considering a custom design. Hearing that you haven't found anything that compares to the quality of our jewelry is incredibly rewarding for our team of jewelers who handcraft each piece. We also appreciate your candid feedback regarding our production times and our return and Piercing Advisor policies. We understand these aspects of our process aren't ideal for everyone, and we're always looking for ways to improve the customer experience while maintaining the quality and custom craftsmanship that make our pieces unique. Thank you again for your continued support and for trusting us with your jewelry. We look forward to creating your next custom piece! Regards, FreshTrends