Fresh Trends Fine JewelryReviews of freshtrends.com

Response from Fresh Trends Fine JewelryJun 29, 2026

Hello Cassandra, We're sorry to hear of your disappointment. You purchased a piece of threadless jewelry, that does arrive bent just a bit, you will need to bend it more to secure it in the flatback. We do not resell any part of a piece that has been sent to someone else, this is for hygiene purposes. Our return policy doesn't allow for refunds of custom made body jewelry, however, we will work with you on a possible alteration to a threaded piece. We do wish to get you a piece of jewelry that you love and are proud to wear. Have a nice day. FreshTrends

Response from Fresh Trends Fine JewelryApr 22, 2026

Hello Elizabeth, Thank you for taking the time to share your concerns. I’m very sorry this experience has been frustrating, and I’d like to clarify a few points to ensure everything is fully transparent. Regarding the discount, we did process the **15% welcome promotion refund the same day it was requested**. Any delay in seeing those funds would be due to your credit card provider’s processing time. As noted, our system allows **one discount per order**, which is why an additional promotion could not be applied. In terms of production, all of our pieces are **made to order**, and the item you selected is listed on the product page as **“Ready in 1–2 weeks.”** We do collect payment at checkout prior to production beginning, which is standard for custom-made items. Our **cancellation policy** is outlined on our website, including the 72-hour window: [https://www.freshtrends.com/pages/return-policy](https://www.freshtrends.com/pages/return-policy) You can also find additional details in our FAQ: [https://www.freshtrends.com/pages/faq](https://www.freshtrends.com/pages/faq) That said, we understand your concerns and, as previously communicated, we are making an **exception to cancel and fully refund your order without the 5% cancellation fee**. We do our best to be as clear as possible with our policies and timelines, and we appreciate your feedback as it helps us continue to improve. Please let me know if there is anything further I can assist you with. Kind regards, FreshTrends Customer Care

Response from Fresh Trends Fine JewelryJan 12, 2026

Thank you for sharing your feedback. We understand how frustrating extended production timelines can be and appreciate the opportunity to clarify what occurred. The item ordered is handcrafted fine body jewelry, and while the design itself may appear simple, these pieces require precise fabrication and multiple quality checks to ensure safety, durability, and comfort for body wear. On January 9, the piece did not pass final quality control due to a small dent in the setting. Rather than ship a piece that did not meet our standards, it was immediately sent back to our jeweler for correction. While the typical turnaround for a quality-control correction is 10–12 business days, we escalated this as an urgent priority to minimize further delay. We understand the comparison being made to other custom jewelry experiences; however, fine body jewelry has additional considerations beyond standard jewelry, including fit, balance, and safety for long-term wear, which can extend production time. We appreciate the customer’s patience and remain committed to delivering a piece that meets our quality standards rather than rushing one that does not. — FreshTrends Customer Care

Response from Fresh Trends Fine JewelryNov 13, 2025

Hello Charles, Thank you for reaching out, and I’m truly sorry to hear about the issue with your fiancée’s nose ring. I completely understand your concern regarding the diamond and the discoloration you’re seeing. We guarantee our pieces are all solid 14K gold, not plated and contain zero nickel. There are a few reasons why genuine gold jewelry may darken over time: Overheating During Sterilization – If the jewelry was autoclaved, flame sterilized, or exposed to high heat (above 450°F / 230°C), the alloy metals or solder joints can oxidize, creating a darkened appearance. Gold itself doesn’t tarnish, but the small percentage of other metals in the alloy can react under those conditions. Exposure to Harsh Chemicals or Saltwater – Contact with strong cleaning agents, bleach, or saltwater (including sweat) can cause surface reactions, particularly near joints or thin areas. I attempted to locate your order but wasn’t able to find it in our system. To better assist you and offer a resolution, could you please provide either your order number or the name and email used at checkout? Once I have that information, I’ll review your order details and reach out with next steps. You can reply directly to this email or contact me at [email protected] . We truly appreciate your patience and want to ensure you’re taken care of. Warm regards, Dawn FreshTrends Fine Body Jewelry

Response from Fresh Trends Fine JewelrySep 25, 2025

Hello Junko, We’re sorry to hear about your disappointment. At FreshTrends, we take every concern seriously and work hard to make sure our customers are happy with their jewelry. While our policy doesn’t allow refunds on custom fine body jewelry, we did replace your piece at no cost to you, as we wanted to make things right. We understand that international shipping can take time and be costly, and we truly appreciate your patience. We’ll continue to review our processes to ensure our communication is as clear and helpful as possible. We value your long-time support and your feedback, as it helps us improve both our service and our jewelry. Please don’t hesitate to reach out directly if you need further assistance—we want you to love every piece you receive from us. Warm regards, FreshTrends Customer Care

Response from Fresh Trends Fine JewelryAug 28, 2025

Hello B Walker, I understand your concern and wanted to reach out to you. I responded to your previous review with instruction to contact us so we can get this handled for you with a positive outcome. I look forward to hearing back from you. Regards, FreshTrends

Response from Fresh Trends Fine JewelryJul 23, 2025

We sincerely apologize for the mistake with your custom order. We understand how disappointing this must be and truly regret the inconvenience. Our team has already reached out with instructions to get this resolved as quickly as possible. Please rest assured that we’re committed to making it right and will take care of everything from here. Thank you for your patience and understanding. Warm regards, FreshTrends

Response from Fresh Trends Fine JewelryFeb 26, 2025

Hello Charlie, Thank you for reaching out regarding your custom fine body jewelry. We understand the importance of having the perfect fit, and we’re happy to offer an alteration option to adjust your piece to the correct size for your anatomy. As per our policy, custom pieces can be returned for alteration, with applicable labor and material fees. To make this process as easy as possible, we have provided you with a prepaid return label so we can get started on resizing your jewelry. It’s very important to us that you love your custom piece, and we want to ensure you get exactly what you need. Please let us know how you'd like to proceed—I look forward to hearing back from you! Best regards, FreshTrends