Fresh Trends Fine JewelryReviews of freshtrends.com

This below is the review I wrote that was suppose to show on their site. It never did. “ First of all, I love the quality of this piece I got the. Four Diamonds Side-Set Seam Ring Hoop 14K Yellow Gold / 16G / 5/16" (8mm). It’s sturdy and has a beautiful sparkle that is both dainty and classy all the same time. However, I haven’t managed to actually wear the piece ever since I got it two weeks ago. I cannot find where it comes apart/opens and I don’t want to bend it out of shape or damage it. My vision is not the greatest and I wear longer nails and since this is supposed to be tiny (nose ring) to begin with it has been next to impossible for me to figure it out on my own. I am taking some of my other fine jewelry for cleaning and I’ll ask someone there to help me. If you have bad vision or longer nails, keep all of this in mind. I did read prior to purchase that this did not have any clap/click closure and one of the reviewers mentioned the issue with that. I just did not know I would have so much trouble with it. Given the price and how excited I was to get it it’s disappointing. I was planning on buying the white gold version as well but now I’m not so sure I will since I’ll always need someone’s help with it. ”

The jewelry is gorgeous but just takes a long time to ship. I ordered an opal septum ring and an opal curved barbell and am still waiting on the barbell. Just got the septum ring after about a month of waiting. Im excited to get my jewelry so I can match!

I have mixed feelings about this company. The cost and the quality of the jewelry seems legit, but the shipping time and responsiveness of customer service is unbelievably terrible. I ordered a few items in early December. It took about 6 weeks to receive everything - they were sent in two separate shipments. I knew it would take time but it took much longer than the estimations. Their reasoning for the delay was that one item did not pass their quality check. They had another sale so I purchased a few more things, but after reading their TrustPilot reviews, I decided to cancel the orders. They took days to receive a response and they said it was too late to cancel. I contacted my bank and had the charges reversed. A few weeks later, one of the items broke so I sent it for a repair. Meanwhile, the items I cancelled were still shipped. This was 2-3 weeks after I requested to cancel and had my bank reverse the charges. What’s crazy is that it took this company weeks to realize I reversed the payments but they sent the items anyway. They reached out and asked me to cancel the reversed charges. They claimed that this hurts them since they are a small business. This would not have happened if they were responsive like all other online retailers are these days. Something doesn’t add up here. The item I sent for repair did actually get repaired, but it took another month. This is now three months after ordering this initial piece before I had it back from the repair. I decided to keep the second round of items I ordered since it was a great deal when I purchased. Like I said, the quality is not terrible (minus the one piece that needed a repair), but there is something off about this company. It shouldn’t be this challenging to cancel an order or to communicate with people. Emails and phone calls were not effective, texting them was the only way I got through to someone. They would benefit from more transparency (they have jewelers in California but they ship from Florida- why? That makes no sense). They would also benefit from better shipping times and customer service support.

I've ordered from FreshTrends before and never really had an issue. They're slow at production and have pushed my order's shipment back one other time. However, I spent a decent amount for several items and they have sent me the same email twice stating that my items aren't up to standards and will take another 10-12 days. I'm starting to feel like I'm getting scammed. UPDATE- After writing this review they finally shipped my items. The jewelry is beautiful and great quality. Shipping is normally not this bad, but after this experience I won't be ordering from them again.