Donna H.
Nose piece was pretty, but wasn’t according to size.
In my opinion, the nose ring I purchased wasn’t a standard size. I had to pay $45 more just to get it resized and that really upset me. I wrote the same review on their website but they didn’t even post it. Maybe what I’m saying is not important but that’s ridiculous for what I paid to get a piece of jewelry resized. The nose piece was pretty but I won’t be purchasing anything more from them..
Response from Fresh Trends Fine JewelryJul 14, 2025
Hello Donna, Thank you for taking the time to share your feedback. I'm truly sorry to hear that your nose ring didn’t fit as expected — I completely understand how disappointing that can be, especially after the excitement of receiving such a beautiful piece. Because each of our fine jewelry items is custom-made to order, we rely on the sizing selected at checkout to ensure a proper fit. I understand it can be tricky when ordering online, which is why we offer piercing advisor services before purchase and alteration services to help adjust pieces post-purchase. The $45 covers the labor, materials, and handling required to remake the piece to your new specifications. As for your review, we never filter based on negativity. We’re looking into why yours didn’t appear — it may have been held by the moderation system, but we’ll be sure it’s reviewed and posted appropriately. We appreciate your support and are genuinely sorry to hear you won’t be returning. If there's anything we can do to make things right or improve your experience, I’m happy to help. Warm regards, FreshTrends