Fresh Trends Fine JewelryReviews of freshtrends.com

Stop! Do not purchase from this online store. I wish I had read the reviews. I assumed that for the price and with such a wonderful selection this should be a no brainer. I was wrong! I bought a small 2 mm diamond white gold stud for my forward helix. My order was placed on Oct.18th and I emailed them Oct. 23rd to inquired about my order. I noticed that my account had an error; the country was wrong and I asked it be corrected because no matter how many times I did it the account did not change. I was told it was corrected and I shouldn't worry. Then I was sent an email from FT requesting to pay for shipment, which I thought was strange as my original order said it was free, but I paid to move along the process. When nothing happened I contacted them again as the shipment date of Oct 28th came and went. I was told by Katie that she would check with the jeweler and get back to me. On my account the shipment date changed to Nov. 1st, this date came and went again. Four weeks later I gave up and told them I wanted a full refund or I would be contacting my bank. I received a message from Rob saying cancellations are not normally excepted and made an "exception" for me. The site clearly says international shipment would take 7-14 days not 4-5 weeks and beyond. How are you making an exception when you are not following your own shipment dates? My product was never made. I was not asking for anything but a tiny stud so how does it take over 4 weeks? I checked the postal code of FT and it lead me to what looks like condos in a residential area across from a Wendy's, no actual brick and mortal facility. I was lucky to get a refund. I then bought from Maria Tash and received my product within four days. Please do not make the same mistake I did.

Do yourself a favour and never order an item from this moronic company. They claim that they have ‘expert’ jewellers, in reality however their jewellers are only experts at how to mess up your order. It takes 4+ weeks to receive an order, and about 85% of orders have some sort of quality issue. The lenght of the piercing post is off, the threading of the post and charm isn’t working, you order 2 items and they will only ship one… you name it. Good luck trying to send items back, too… it will take 8+ weeks for them to repair and even the ‘repaired’ item will have another quality issue. Its a never ending cycle of sending items back and forth, and guaranteed disappointment. Avoid, avoid, avoid.

Beyond horrible! You better love your item because trying to return it is a nightmare. It takes five emails before a response and they make you jump through hoops explaining why you want to return. The quality isn’t worth the price. Do yourself a favor and skip this place there are other sites 100 percent better.

Don’t waste your money. Horrible customer service and poor quality. You can get better earrings at Claire’s for a tenth of the cost

I bought an earring that was the wrong size. Its was unopened, I just got the earring, looked at it and knew it was too big. After speaking to their team via e-mail and phone all they could do was offer 10% off and told me to buy their product again. Just horrible. What is the point of putting a seal on the bag to ensure its brand new and sterile and then claim that even though it's closed/still in tact, ya'll still won't do an exchange or refund? Now I have a brand-new, unopened but wrong sized piece of jewellery. 80 bucks down the drain. Be careful everyone. I even asked them if they could resize it for me and they said no. That they wouldn't want to "have their name attached to that". Be careful newbies!

BUYERS BEWARE "Faulty item. 3 months for refund and didnt refund the return shipping. I purchased a rose gold tongue bar from freshtrends. The item arrived faulty. I was advised by Marcus at Freshtrends that theyre unable to send me a return mail package and when its returned a new item will be made and ill be refunded $15 for return postage. I sent the item via return postage registered post. They claimed to not have received it as usps didnt update their tracking records. It wasnt until a lot of backwards and forwards emails and evidence of it being received sent to a paypal claim that i was acknowledged.  I was told my replacement item was being made only to then have them cancel it and issue a refund.  This was 3 months after the initial purchase. I am still to be refunded the return shipping costs and freshtrends continue to ignore. DO NOT BUY FROM FRESHTRENDS BUYERS BEWARE  Freshtrends ill modify thos review once u have refunded the return shipping as promised by Marcus "

HORRIBLE!!! DO NOT TRUST THEM!!!

It's a fake site.. They are scammers.. I order on 8th of march 2016 Some yewelry for my girlfriend for 640 dollar.. and now more than a year later they still did not deliver it.. I send a couple e-mails but they don't respons on it.. I ask my momey back but they don't Give it back.. Please do not order on this site it's fake