FreshpetFreshpet is an American manufacturer of fresh, refrigerated food and treats for dogs and cats using natural ingredients, and are the first in the fresh and refrigerated category to be distributed across North America.
Freshpet (freshpet.com) has 1,217 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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customer
Wren is excited to eat. I constantly get comments on how soft and shiny her coat is. I am happy with the quality of this product.
Response from FreshpetApr 29, 2026
Hi there, thank you for sharing this with us! We’re so happy to hear you’re seeing improvements in Wren's health and happiness. That’s the kind of feedback that makes our tails wag nonstop. 💚🐾
Debra E.
SHE LOVES FRESH PET....I'VE TRIED OTHERS AND THEY ARE GOOD FOR A WHILE AND THEN SHE WON'T EAT THEM....WE'VE USED FRESH PET FOR A WHILE NOW....THANKING YOU IN ADVANCE....I'M ON THE SUBSCRIBED PLAN......
Response from FreshpetApr 29, 2026
Hi Debra, we're so glad Maddie is loving Freshpet and that we've earned your trust. Hearing that a picky eater is enjoying our recipes truly makes us so happy. We're here for the cuddles, the zoomies and all the healthy meals. 💚🐾
Linda Bertram R.
My order and the 2nd one came right on time. Chief loves his food and I feel better feeding him something that smells so delicious. It was also easy to communicate with email. We love everything about Fresh Pet!❤️🐕
Response from FreshpetApr 29, 2026
Hi Linda, your review made our whole pack smile! We're so happy Chief is loving Freshpet. It’s great to hear scheduling was simple and your delivery showed up on time. Thanks for sharing your experience with us. 💚🐾
customer
Good food my dog likes and delivery is very convenient.
Response from FreshpetApr 29, 2026
Hi there, we're so happy your pup enjoys Freshpet. We love keeping tails wagging with reliable delivery. Thanks for being the best part of the Freshpet pack! 🐾💚
susan P.
I needed to start my two dogs on a different food as freshpet no longer agreed with them, I went on the website to cancel my subscription and it stated that I didn't currently have a subscription, so I thought i must of already done it, anyway 2 weeks later they took £61 from my bank so I immediately contacted them and their reply was just thankyou for cancelling your subscription but the order is already on the way, I explained that there wasn't a subscription to cancel and I would like my money refunded, but they will not admit that they're the ones who are at fault. I understand i can't return the food but I shouldn't have to pay when the website clearly stated that I didn't have a subscription I'm furious 😠
Response from FreshpetApr 28, 2026
Hi Susan, we’re truly sorry to hear about your experience and completely understand your concerns. Our team will be reaching out to you shortly to assist further. We genuinely appreciate you bringing this to our attention. If there’s anything else you need in the meantime, please don’t hesitate to reach out.
Amy
We’re extremely pleased with this food choice. Our dog shut down with eating dry food, and we had tried many kinds, some of which were really expensive. She LOVES Fresh Pet! What a terrific solution to the problem!
Response from FreshpetApr 27, 2026
Hi Amy, thank you for the kind words. We’re so glad our recipes passed the picky pup test and they hit the spot. Your feedback is the best kind of treat. 💚🐾
James D.
She seems to enjoy it, usually finishing it fairly quickly.
Response from FreshpetApr 27, 2026
Hi James, thanks for sharing. We’re thrilled your pup is digging in! We appreciate your feedback. 🐾💚
Patricia R.
Nola likes the food, and it is so easy to serve! She's been gaining weight as intended. :-)
Response from FreshpetApr 27, 2026
Hi Patricia, we’re so happy to hear that Nola is loving her Freshpet meals and that mealtime has been easier for you. Learning about positive changes in Nola’s health truly makes our day. 💚
