FreshpetFreshpet is an American manufacturer of fresh, refrigerated food and treats for dogs and cats using natural ingredients, and are the first in the fresh and refrigerated category to be distributed across North America.
Freshpet (freshpet.com) has 1,217 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Kathleen M.
Good experience with initial order. Delivery was on time and as expected. I was easily able to update next order. Kya seems to enjoy the food but does pick out the cranberries.
Response from FreshpetJun 12, 2026
Hi Kathleen, we're so happy Kya is loving Freshpet. On-time delivery and an easy scheduling experience is exactly what we aim for. Thanks for the love and the 5 stars! 🐾💚
Althea B.
Sophia loves the flaked chicken, but it is getting hard to talk her into the other flavors.
Response from FreshpetJun 10, 2026
Hi Althea, we're thrilled to hear that Sophia loves our Shredded Chicken Recipe. Every dog has their own taste preferences, and sometimes changes in texture, aroma, or ingredients can take a little time to adjust to. We’d love the opportunity to look into this further for you. A member of our team will be reaching out shortly to assist with your menu and provide additional support. Please keep an eye on your inbox and spam folder for an email from them. If there’s anything else we can help with in the meantime, please don’t hesitate to reach out. Have a pawsome day💚
Brittney F.
Leo loves it he had to switch to fresh pet because of his teeth and he’s able to eat it no problem he will take u to the fridge when he knows it’s time for food he’s more energetic since switching to fresh pet and the delivery is great I never have to worry about it being late
Response from FreshpetJun 11, 2026
Hi Brittney, we appreciate you taking the time to share. Our mission is to make mealtime simple, healthy, and delicious for the dog you love, so we’re thrilled to hear that you've noticed such positive changes in Leo's health. Thank you for trusting us with your pup's nutrition. We're here for the cuddles, the zoomies, and all the healthy meals to come! 🐶💚
Helen J.
Food always arrives on time, well packaged, beautiful gifts, well done, Freshpet.
Response from FreshpetJun 10, 2026
Hi Helen, thanks for sharing the love! We're so happy to hear your order arrived on time and in perfect condition. Knowing you enjoyed the packaging and special touches makes our day. Your 5-star review has our tails wagging. 🐶💚
Cynthia E.
My 20 year old maltipoo passed 4 weeks ago my 4 year old mini schnauzer Would not eat then Fresh Pet arrived And within minutes he was eating again And hasn't stopped..we were told to go to the vet and start IV'.NOW !!.OMGTeddy is Soo..happy with his Fresh pet
Response from FreshpetJun 11, 2026
Hi Cynthia, we're so sorry for the loss of your Maltipoo. Our thoughts are with you during this difficult time, and we hope the wonderful memories you shared bring you comfort. 💚 Hearing that Teddy is enjoying our recipes truly warms our hearts. Thank you for sharing your story and for the kind 5-star review, we're honored to be a part of Teddy's journey. 🐶
Gwen
My dog loves loves loves his freshpet meals. When I’m taking it out of the fridge and putting it in his bowl he jumps as high as the counter over and over and over. He then runs as I’m walking his food to the mat where his bowl goes. He has the most energy since I started feeding him freshpet. He is more regular when he poops and not constipated. Switching him to freshpet was probably the best choice I could have made for him and his health. Since I got him neutered I worry about him being overweight, because he is a foodie. Freshpet keeps him at a healthy weight and a nice shiny coat.
Response from FreshpetJun 9, 2026
Hi Gwen, we’re all ears over this one! Hearing that your pup loves his Freshpet meals and that you've noticed such positive changes in his health makes us so happy. Thank you for sharing your story and for trusting us with your pup's nutrition. Your feedback is a total treat for our team. 💚🐾
Bonnie M.
Dog loves the chicken recipe. I originally got six bags about a month ago. A bag is going to last more than a week. I’ll need to modify the schedule. Please contact me
Response from FreshpetJun 9, 2026
Hi Bonnie, thanks for reaching out. We're so happy your pup is loving Freshpet. We’d like to help you modify your schedule. To do so, we’ve requested a bit more information. Please reply at your earliest convenience. We look forward to hearing from you soon. 💚
Brian B.
Well, followed the introductory FreshPet plan as recommended. Needed to interrupt feeding secondary to gaseous watery diarrhea. Have postponed my purchased feeding type until diarrhea has resolved
Response from FreshpetJun 8, 2026
Hi Brian, we are sorry to hear this happened and truly hope your dog is feeling better. We take the health of our pets and the quality of our products very seriously, and as you can imagine, we are concerned with what you have brought to our attention. We’d like to look into this further for you. A member of our team will be reaching out via email to further assist you in this matter. Please feel free to let us know if you need any additional assistance. We're here to help.
