FreshpetReviews of freshpet.com

I have been using fresh pet for years. I have 9 dogs and as you can imagine we go through alot. Over the last 8 months every 3rd roll or so is slimy and has to be thrown away. You cannot return it, so money lost. The inconsistencies of a good product has me looking for an alternative. I'm not sure what is going on, maybe distribution and storage issues, I don't know, but I can't feed this to my dogs

First off my dogs love the fresh rolls, I have 3 huge mountain dogs and they eat these as snacks. I usually buy 3-5 fresh rolls a week at 16$ each, the last few times they have been very slimy and I was told to throw them away because the store would not take them back, called fresh pet and emailed and to no avail. I would recommend people to not buy them, I had to throw 3 rolls away this past week. DO NOT BUY THIS STUFF

I live in Myrtle Beach I have found markets you supply are always under stocked and am disappointed I can no longer depend on finding your products which my pets enjoyed and therefore have moved to other brands.

Disappointing/nonexistent customer service. I switched to Freshpet for my elderly collie after he lost his appetite following the loss of his long term companion earlier this year and was very pleased to find a food to tempt him. However, in my last order there was a roll which emitted a foul smell gas as I opened the pack. It smelled awful compared to normal and had clearly gone off so I could not feed it & had to throw away the entire roll. When I looked at the use by date on the package it was partially missing. This came from an order including the offer of 2 extra grain free rolls. With hindsight it would appear they were perhaps offloading outdated stock in their ‘offer’. This food is not cheap so I was very disappointed. I contacted the customer service email address to explain what had happened & have not had so much as an acknowledgment a week later. So although the dog loves the food the customer service from the company in the event of a problem leaves a lot to be desired.

I recently just bought a bag of Freshpet for my dog. I was feeding him a home food diet but it was very time consuming. I gave this brand a shot. The 3rd bag I purchased was expired by almost 2 months. Had a weird color to it and smell. Incredibly moldy the more you got to the bottom. I went back to the store to switch it out. I took out all the freshpet bags from their fridge to look at which looked best and I noticed they were missing expiration dates. This is not a trust worthy brand. 1 out 3 bags I bought was disgusting and 1 out of 3 bags in the store were missing expiration dates. That’s too many red flags for me too quick.

Changed my dogs life !!!! We used pedigree most of my girls life. When she turned 9 she started to slow down and had no life in her eyes . I couldn't afford major vet bills so we tried a diet change to the Fresh Pet line.... and NO JOKES within a week she started acting like a puppy again ! I cannot thank this company enough . She is now 12 and still doing amazing <3 trying not to cry as I type, but thats how much my girl means to us. Thank you for keeping our furbaby happy and healthy with your quality products !

New customer to Freshpet, Food needs to be kept in the fridge. Recently 2 weeks on the run the first packet opened & dog fed evening meal, going to feed our dog the next day the packet omg the smell was awful & the food mouldy our dog that day was ill from what he had eaten the evening before, The item was returned to store with just a sorry that this had happened, after shopping when I got home my daughter was putting the shopping away & she said mum this food is Mouldy again you could see the mould before the packet was opened. I contact freshpet via telephone they offered compensation in vouchers which have never arrived, I sent an online message as a follow up & was advised to ring freshpet again. clearly this should have been rectified immediately not for the customer to do the chasing. Not the best of customer service.

I ordered the grain free hamper for my dog online. Delivery came quickly but upon opening the hamper I realised they had missed out one of the packets of food! Straight away I called customer service and they explained that someone would get back to me. A week later .... nothing. So I called back AGAIN and they gave me the same spiel that someone would look into and get back. Another week has gone by and still nothing! If you want Freshpet I would advise that you find a stockists nearby, at least you know you will get what you pay for. Freshpet customer service is not existent, once they have your money they couldn’t care less. 23/02/2021 - Thank you Freshpet for responding, much appreciated, Will definitely use you again now. Just keep your customers updated.