FreshDirectReviews of freshdirect.com

Terrible useless customer service Never get my orders right and send crappy produce and milk that expires the next day Zero delivery slots available for loyal customers, waiting on hold for hours I’m done and I quit fresh direct forever. The absolute worst.

I've been using Fresh Direct since 2012 when I was pregnant and my daughter was born in NYC. So long as the order arrived, it was fine. But if something goes wrong, their customer service is rude, unhelpful, and useless. After both my kids were born, on one occasion, none of the dairy items came. I had two toddlers and no milk or car at the time. I called Fresh Direct and they could not have cared less, but it was just milk that time, so I let it go. On another occasion, they mixed up our order with another customer's. It was really, really hard to communicate what had happened to their customer service or to resolve the issue fairly. They kept just telling me to forget about it?! But otherwise, it was fine. They do use A LOT of packaging, so I'd been planning to use them less anyway as I was trying to reduce our waste. Like the plastic container of raspberries is delivered in another, second plastic container. Crazy waste like that. Flash forward to the pandemic. Even though we'd been using their service for eight years, we could not get a delivery time slot or get through to anyone. I waited for hours and hours online and finally obtained a reserved time slot. All seemed well. We made an order and only about half of it arrived. Okay, there's a pandemic. No worries. The next week I double ordered just in case and ordered early-- a week in advance. That Wednesday our credit card was stolen. I didn't realize Fresh Direct doesn't actually charge you until the day before and that our account was connected to the stolen debit card. As soon as we noticed the charge didn't go through, we contacted Fresh Direct to explain, but they couldn't have cared less. They cancelled not only our order but our time slot for deliveries. When I explained to the rather simple-minded agent that her blithe suggestion that we simply reorder wouldn't work as we had lost our time slot, she informed me that was our problem and they would do nothing to help since "your funds didn't go through." I tried and tried to explain our credit card was stolen, that we'd immediately replaced it, that we were excellent customers for almost a decade. She didn't care and more or less said so. Not our problem, she kept saying. We can't help you. Just a brutally heartless company with ZERO appreciation for their "best customers" as they say about us on their landing page. Would give zero stars if I could. Will never, ever use them again. We'd rather risk death by coronavirus. Not joking.

Out of an order of $100, I received what was worth of $24 (mainly potatoes and pantry items), the rest didn't arrive (pretty much everything that was fresh food). They also canceled the delivery of the frozen food (that part they 'refunded'), but they let me know FOUR HOURS AFTER the delivery had arrived (1/4 of the total stuff, that is..). Called them but got no response (they were supposed to call back after 90 min). Tried a second time and same issue. Decided to just claim through email, and it's already been 5 days since then and ALSO NO RESPONSE.

Just ordered on Fresh Direct for the first time. I have a housebound kid who needs food and cannot leave his apt. Total bomb. FreshDirect says they came to the apartment and no one was home. He cant leave the house. Hes waiting by the door. No food. Now they say tomorrow?? Total joke. Manager is calling me? Lie as well. Half their items are unavailable. Don't ever use Fresh Direct. They STINK!!!!!!!

I placed my first order, and they screwed it up. I spent 1 hour 20 mins on the phone with a patronising agent who told me my options, none of which were helpful. The whole experience was unpleasant, the website poor and the customer service didn't give me any options which helped me at all. If you want a stressful experience I suggest you try shopping here.

Unimaginably bad customer service. I received a coupon for $50 off my first $100 order, so I placed an order as s new customer. I got an email receipt showing $50 was taken off the bill per my promotion. But then they billed me an extra $50. I emailed them, assuming they would be eager to resolve the issue immediately. By email they said billing issues had to be resolved by phone. So I called. The rep I spoke to told me that for security phone reps do not have access to customer accounts or email. So, according to FreshDirect, they are unable to resolve billing issues by email and unable to resolve them by phone. This shows either gross incompetence or a deliberate attempt to deceive and overcharge customers. I will never use this company again.

It's a scam do not do it we canceled immediately

I subscribed for a short period of time, until they forgot to add the main piece of one of their recipe - a piece of salmon. I emailed them but they did not take any action. I closed my account after that episode.