Within an hour decided to decline my purchase and asked the seller to refund the amount. They took their time and sent the package saying, “sorry but because of the high flow of purchases they cannot return.” I wouldn’t recommend them because they several different websites looking identical to their competitors. That’s how backwards it is.
Response from Fresh Clean TeesMay 5, 2025
Thanks for sharing your feedback! We’d love to help—please send us an email at [email protected] and include your order number so we can look into it.
BS
Billy S.
Seriously the softest and best fitting…
Seriously the softest and best fitting pols I have come across. Its hard to find clothes that fit my torso, and these are very flattering, soft and I don't get too hot in them at work. Cant recommend enough for big guys who need a work or casual polo.
CW
CABINET WAREHOUSE P.
Terrible customer service
Terrible customer service, Terrible product. I returned my whole order, never received my refund. Buyer beware.
Response from Fresh Clean TeesMar 27, 2025
Thank you so much for sharing about this—we want to make this right. Please send us a note at [email protected] with your order number. We’ll be there to find a better solution!
TL
T.L.E. S.
Slow processing. Terrible service.
I placed an order in the 18th with 4 business day shipping. On the 22nd it still hasn’t shipped. Customer service apologized for the delay and said they couldn’t cancel the order because it was in the final stage of processing “because their fulfillment team moves so quickly.” They literally apologized for the delay and bragged about how quick they are in the same email, while also refusing to cancel and refund a wildly delayed order. Choose a different company.
Response from Fresh Clean TeesMar 27, 2025
We’re so sorry to hear that happened! Can you please send us an email at [email protected] with your order number and the email address you used to place the order? Our Customer Experience team will be happy to find a solution as quickly as we can.
JW
Joey W.
Deceptive subscription when you order!!!
As others have noted, they enroll you in subscription service when you order without notification. You are sent orders every few months. What a scummy practice. I did not knowingly enroll is such a service. I did not receive communications about orders to be sent or when they were sent. Charge just showed up on my credit card. The lack of communication would leave me to believe it is part of a deceptive bunnies practice. Plus, others have complained on review sites with the same issue. Took me some time to figure out how to cancel the subscription I never signed up for. More evidence of their dishonesty. Buyer Beware!
Response from Fresh Clean TeesMar 5, 2025
Thank you so much for sharing about this—we want to make this right. Please send us a note at [email protected] with your order number. We’ll be there to find a better solution!
JB
Jack B.
Don't be fooled by their 25% Cashback…
Don't be fooled by their 25% Cashback Reward gimmick. It's not cash, cash you can spend anywhere. They hold the money hostage as store credit, forcing you to place another order with them or lose it.
I placed my shirt order expecting the Cashback Reward to be cash because that made it affordable. As soon as I found out the true nature of the gimmick, I canceled the order. They canceled the order immediately and credited my card.
It worked out, but it was an unnecessary hassle.
Response from Fresh Clean TeesFeb 20, 2025
Hi Jack!
Thank you for sharing your feedback—we truly appreciate it! We’re sorry for any confusion about our Cashback Reward Program. We offer two options: cashback issued as cash after a 30-day hold or cashback as store credit, which is available sooner. We understand how this might have been unclear, and we’ll take your feedback into account to improve our communication. If you have any further questions, we’d love to assist you!
SI
Scott I.
Popular Sizes Always Out
I have placed several orders with Fresh Clean Threads; tee shirts, shorts, polo shirts and tech pants. For first-timers, FCT website makes it nearly impossible not to sign up for a [recurring] 'membership'. Doing so discounts an order below the cost of a '12-month FCT membership' than without signing up for it. Membership has minimal restricted discounts, shipping, sales, etc.. Membership might be beneficial if placing orders regularly.
My complaint is that they seem to be always out of my size in a few items, except for t-shirts and less popular attire with limited design and functionality. Waiting for my size to become available has been a persistent problem, I've checked periodically for months. Common business sense would be to immediately stock and increase production on sizes that are sold out/selling out. Isn't anyone at FCT concerned about the loss of sales? What good is a membership when they are always out of what I need?
Many people forget to cancel or would rather avoid the red tape of trying to get a refund after the charge is discovered. This legal scam works because people forget to cancel in time to figure out the combination to canceling or getting a refund. Like so many memberships, it is difficult and confusing to cancel or deactivate. The membership 'house' always comes out ahead, we just don't know how much....
I have no issues with FCT products. I have an issue not be able to benefit the perks of my membership because the check boxes for my sizes remain 'slashed' and 'grayed-out'. Nothing has changed for months. If you are a small or 'regular' size and use clothing as disposable, this place is for you. For me, my patience has runout. I have a lifetime supply of FCT shirts, I can't wait any longer nor will I pay for another year of membership just to get a minimal discount for the pants I need that may never get restocked again. Time to look elsewhere.
Response from Fresh Clean TeesFeb 13, 2025
Hi Scott! Thanks for sharing your feedback! We’d love to help—please send us an email at [email protected].
MD
Marlyn D.
They charge you a lot for shipping…
They charge you a lot for shipping regarding of what you are buying.
Response from Fresh Clean TeesFeb 13, 2025
Hi Marlyn!
Shipping is $7.95 for orders less than $100. Shipping is always free for our Club FCT members and for orders over $100! Please let us know if you have any questions about our shipping; we are happy to help. :)