FreshReviews of fresh.com

I bought something on your website, but it hasn't arrived yet. I want a refund. Thank you.

I would give them zero stars if I could. I ordered two body scrubs, both of which were cleanly opened (foil pulled back) and shoved into a box and shipped. The box and packing slip was covered with oil and the scrub itself dried out. I called customer service and asked for replacements. I sent them pictures of everything and the next day I got an email with a ups label that I now have to ship back. First, I don’t know why they would want it back — it’s damaged — so they can re sell it? And it will take 7-10 business days for a refund? I can’t get a replacement and take advantage of the sale they have if it takes that long. So I am supposed to pay another $110 for their products while I wait. They sent these items out intentionally — there is no way they didn’t notice it was leaking. They actually put the boxes in plastic which is a telltale sign they knew it was damaged. They are a horrible company and I will no longer use any of the products. Will also report them to the NY AG Consumer Fraud department. Their so-called healthy profile is a fraud.

Poorly packaged so conditioner bottle broke open in the box and made a holy mess. They said they would replace it but never did and ignored my messages to them. I haven't ordered from them since, and won't.

I placed an order for three items: SUGAR STRAWBERRY EXF FACE WASH 125 ml, ROSE INSTANT HYD MIST 100 ml, ROSE DH SLEEPING MASK 70 ml on September 1, 2025. I immediately contacted customer service because the sleeping mask melted along the way and it didn't seem right to keep it because it arrived melted and halfway through the bottle. I contacted them and they asked for photos and I sent them everything they asked for and I sent them the product. Today is a week of business days since I returned the sleeping mask to them and they still haven't resolved anything. I just want a refund and I don't think I'd dare to order any of their products.

This company is the worst. Often they deliver fruits and vegetables that are spoiled. Today they didn't even deliver my order. No word from the company. They just failed to show up.

I will give a zero zero but that is no choice for it. Customer service is terrible beside the that be careful. Do not buy anything in this company. They take more money out of your credit card and if you want to return they make you spend more. Money is one of the worst companies ever. I ordered online a set of the lip care because it was cheaper down to get the individual next thing I know when I pass my credit card they charge me for the set as a individual items which cost more money. They did not want to own the mistake and just took my money. Don't you ever buy things from this company. Also they promote that. If you spend $50 or more they will send you a gift or a samples that never happened

Never heard if store and they are trying to use my credit card. Fraud!!!!

Ordered on July 24, package was delayed due to sortation issues. Called on Aug 7 and apparently package was lost. A replacement was supposed to be initiated. I followed up today (Aug 13) and replacement has not been been processed! Poor customer service! Very frustrating!